Error: "Hold tight while we load your profile" when logging in to the mobile app

The error message “Hold Tight while we load your profile” is caused by problems with the app’s cache and install files.

To fix the issue, you need to clear the app’s cache, then uninstall and reinstall the app from the Google Play Store or Apple App Store.

Android devices

Android settings menus can vary a lot from device to device. Please check with your manufacturer as required.

1. Go to Settings > Apps.  

2. Find the MYOB Advanced Team app in the list and tap it.

3. Open the Storage menu.

4. Tap both the Clear Cache and Clear Data options.

5. After you’ve cleared the cache and daya, uninstall the app.

6. Go to the Google Play store and reinstall the MYOB Advanced Team app.

Log back into the app to check that the issue is resolved.

iOS devices

1. Go to Settings > General.

2. Tap iPhone Storage.

3. Find the MYOB Advanced Team app in the list and tap it.
   The storage menu for the app opens.

4. Tap Offload App, then confirm it at the pop-up.

5. Tap Delete App to uninstall the app.

6. Go to the Apple App Stores and reinstall the MYOB Advanced Team app.

Log back into the app to check that the issue is resolved.