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Clearing a hung or stuck report in PayGlobal

Clearing Hung Reports in PayGlobal

This article explains how to:

  • Identify a stuck report in the Schedule Info window (F10).

  • Correctly cancel the report using Cancel Requested.

  • Run a small system report to flush the scheduler queue so new reports can run normally.

When a PayGlobal report hangs or appears “stuck” in the Report Scheduler, it can block other reports from running.


Steps - How to clear a hung report

Step 1 - Open the Schedule Info (Report Scheduler) window

  1. In PayGlobal, make sure the View Report Groups window is closed. The Schedule Info shortcut does not work if this window is open.

  2. Press F10 from the main PayGlobal tree to open the Schedule Info (Report Scheduler) window.

  3. Look for reports where:

    • Status is stuck on something like Waiting or Processing data for an unusually long time, and

    • New reports are queued behind it and not progressing.

Step 2 - Cancel the stuck report correctly

  1. In the Schedule Info grid, locate the stuck report row.

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  1. In the Cancel Requested column for that row, right‑click in the check box and choose Cancel task.

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  1. A tick will appear in the Cancel Requested box to show that cancellation has been requested.

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  1. The report will complete its cancellation. Depending on the environment:

    • In the manuals, the report may remain visible until the next logon, but it will no longer be processing.

    • In many real‑world cases, the row disappears from the queue after a short delay once cancellation takes effect.

This is important: left‑clicking the check box does not cancel the report; you must right‑click and select Cancel task from the menu.

Step 3 - Run a small system report to flush the queue

In some cases, cancelling alone is not enough and the report still appears to block subsequent jobs. In these scenarios, running a small report forces the scheduler to “flush” and acknowledge the cancelled task.

  1. Close the Schedule Info window.

  2. Go to Reports > Report Groups.

  3. Open the PGSYSTEM (or PGPSRSYSTEM) report group.

    • This contains small, low‑impact system reports suitable for this purpose.

  4. Run a small system report. Common options include:

    • PGSYDATA001 – Standard Data Dictionary (in the PGSYSTEM group).

    • Any other equivalent small system report in PGSYSTEM.

  5. Let the report complete, then close it.

  6. Press F10 again to reopen Schedule Info and confirm:

    • The previously cancelled report has cleared, or

    • The Status is no longer blocking subsequent reports.

Once the small report has run successfully, the queue should update and other reports should start processing again.