To fix most two-factor authentication (2FA) issues, you’ll need to reset your 2FA. Only MYOB support can reset your 2FA access, not an administrator in your company. After the reset, you’ll need to set up 2FA again by following the setup steps on Signing in with 2FA for IMS Cloud.
Not getting a code in your authenticator app
To try fix the issue yourself:
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Close and re-open IMS Cloud to refresh your connection, then try signing in again.
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If you have multiple mobile devices or multiple authenticator apps, make sure you’re checking the one that you connected to your IMS Cloud login.
If these steps don’t work, you must contact MYOB support to reset your 2FA.
Lost access to mobile device or authenticator app
If you’ve lost your phone, gotten a new phone or uninstalled your authenticator app, you can’t sign in to IMS Cloud until you reset your 2FA.
Contact MYOB support to reset your 2FA.