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Signing in with 2FA for IMS Cloud

Learn how to set up two-factor authentication (2FA) and sign in to IMS Cloud.

Key points:

  • 2FA is mandatory. From 9 November 2026, you can’t log in to IMS Cloud without having set it up.

  • Email and SMS are not an option, you need an authenticator app on a mobile device, like a smartphone or tablet. Authenticator apps are available on Google Play and Apple App Store.

  • Do not share logins – every user should have their own IMS Cloud account connected to an authenticator app on their own mobile device.

  • Need help? See Fixing 2FA issues with IMS Cloud.

Setting up 2FA

  1. Download an authenticator app for your mobile device (available on Google Play and Apple App Store).

  2. Open IMS Cloud.

  3. Enter your User name and Password.

    IMSCloud_SignInScreen.png

  4. Click Sign In.

  5. On the 2FA registration window, scan the QR code using the authenticator app you downloaded in step 1, not your normal phone camera.

    IMSCloud_2FARegistration.png

  6. On the 2FA registration window, click Next.

  7. Enter the code from your authenticator app and click Submit. This signs you in to IMS Cloud and completes your 2FA setup.

    IMSCloud_2FACode.png

Signing in with 2FA

  1. Open IMS Cloud.

  2. Enter your User name and Password.

    IMSCloud_SignInScreen.png

  3. Click Sign In. A window opens asking for an authentication code.

  4. Open your authenticator app and find the code. It will look something like this:

    IMS_2FA_ExampleCodes.png

  5. Enter the code and click Submit to finish signing in.

    IMSCloud_2FACode.png