Create a support request - MYOB IMS Payroll

To get help from our MYOB IMS Payroll support team, create a support request.

1. Open the Support Request form.

2. If you get the prompt, sign in using your user name and password.
   If you don't have a username or password, talk to your company's MYOB Acumatica administrator.

3. Fill in the support request form:

   • Include the steps you followed, what you expected to happen and what actually happened.

   • To help us prioritise, add information about the impact to your business and how many employees are affected.

   • Click Choose File to add screenshots, videos and other supporting information to help us work out what's wrong.

4. Click Submit when you're done.

Once your support request has been created,  team will get in touch with you. Go to Support Requests to check on the progress.