Timesheet alerts

This page is about timesheet alert settings and trigger conditions, and how to resolve them.

Not Associated

Triggered when an employee's timesheet has no associated shift.

This usually happens when an employee clocks in and out without a scheduled shift or a manager has manually added a timesheet and did not associate a shift in the process.

Clock Entry Exceeds Geofencing Threshhold

Triggered when the employee records a clock event too far away from the location they're clocking in at.

For more information, see Setting up a location for geofencing.

Overlapping Timesheet

Triggered when an employee has overlapping timesheets.

Overlapping Leave

Triggered when an employee's timesheet is overlapping with a leave timesheet.

Leave timesheets are displayed with an airplane icon.

No Clock In

Triggered when an employee was not able to clock in, and a manager had to manually complete the timesheet.

No Clock Out

Triggered when an employee was not able to clock out, and a manager had to manually complete the timesheet.

No Access

Triggered when an employee has a timesheet on a location which they have no access to.

Multiple Clock In

Triggered when an employee has multiple clock ins on a timesheet.

Multiple Clock Out

Triggered when an employee has multiple clock outs on a timesheet.

Incomplete Break

Triggered when an employee has an incomplete break entry on a timesheet.

Server Duration Mismatch

Triggered when an employee's 'Clock duration' is more that 110% of the 'Server duration'.

Clock duration is computed by comparing Clock In and Clock out. E.g. Clock In is 7:00 AM and clock out is 5:00 PM, the 'Clock duration' is 10 hours.
Server duration is computed by comparing the timestamp of the Clock in and Clock out.

It is possible to have a mismatch if an employee changes the device's time, for example:

Employee's shift is 7:00 AM to 5:00 PM
Employee Clocks in at exactly 7:00 AM

An hour later (8:00 AM) employee changes the clock device's time to 5:00 PM and clocks out.

Clock duration: 5:00 PM - 7:00 AM = 10 hours
Server duration: 8:00 AM - 7:00 AM = 1 hour

Check if Clock duration > Server duration * 1.1

10 hours > 1 * 1.1 hours
10 hours > 1.1 hours = TRUE
Server Duration Mismatch alert is triggered.

Invalid Photo

This alert is triggered when an employee clock-in photo doesn't sufficiently match their previous photos. The default threshold is 90.

This can be overridden (and logged) by the authorised manager.

Clock In Outside Grace Period

Triggered when an employee clocks in at a time outside the grace period set in the workflows screen.

Please see Clocking scenarios for full examples of the grace period function.

Clock Out Outside Grace Period

Triggered when an employee clocks out at a time outside the grace period set in the workflows screen.

Please see Clocking scenarios for full examples of the grace period function.

Shift Start And Timesheet Start Differ By More Than The Grace Period

Triggered when shift start time and timesheet start time differ by more than the grace period set in the workflows screen.

Please see Clocking scenarios for full examples of the grace period function.

Shift End And Timesheet End Differ By More Than The Grace Period

Triggered when shift end time and timesheet end time differ by more than the grace period set in the workflows screen.

Please see Clocking scenarios for full examples of the grace period function.