MYOB Adapt FAQs | MYOB Enterprise Support

MYOB Adapt simplifies migrations to MYOB Acumatica from desktop payroll and ERP solutions. Here are some common questions about what it's capable of and how you can use it.

General

Can I migrate multiple databases to a single MYOB Acumatica site?

Not at the moment, but you'll be able to do this in a future release.

Can I give feedback about MYOB Adapt?

Yes, we'd love to hear your ideas! Go to the Digital Transformation section of the ideas portal, and submit ideas for the specific product you're migrating from:

Exo Business to MYOB Acumatica Business
Exo ES to MYOB Acumatica Payroll.

How do I report an issue?

Raise a case in Phoenix with Class ID "Advanced Business" and Area "Adapt".

How do I reset my online portal password?

See the troubleshooting section of Setting up a migration in the online portal.

Payroll

Can I migrate a customer with multiple companies?

No. Currently, you can only use MYOB Adapt to migrate customers with a single company.

Can I migrate a customer with international employees?

No. Currently, you can only migrate a customer with employees who are paid in the Australian dollar (AUD) or the New Zealand dollar (NZD).

Can I migrate a customer that uses the BMS identifier for Single Touch Payroll?

No. Currently, MYOB Adapt doesn't support the BMS identifier in the Single Touch Payroll workflow. You have to set these values to zero in MYOB Exo Employer Services Australia before migrating the customer.

What payroll data can I migrate?

Exo Employer Services
Static data	Can be migrated with Adapt
Static data	Australia	New Zealand
Pay groups
Pay items
Departments
Positions
Employees
Pay details
Pay distribution
Employee pay groups
Superannuation
Superannuation funds		N/A
Entitlements
Pay details – Tax file number		N/A
Pay details – IRD number	N/A
Pay rates¹
Standard pays
Remove migration standard pay items	N/A
Employee banking
General ledger purposes
Pay item rollups		N/A
Multiple wage hourly rates
Family domestic violence leave – entitlement and pay item changes		N/A
Allowances
Deductions
Employee day of week	N/A
Posting classes/posting class accounts	Coming soon
Leave accrual	Coming soon	Coming soon
Dynamic data	Can be migrated with Adapt
Dynamic data	Australia	New Zealand
Entitlement Adjustment Details
Entitlement Adjustments
FBAPS	N/A
Leave accrual
Pay History Details	N/A
Pay History²	N/A
Pay History for Pay Groups		N/A
Pay History-Pay Groups		N/A
Pay Details-Distribution Other		N/A
Pay Details-Distribution Final		N/A
Pay History for terminated employee		N/A

Only pay rates used in a standard pay are migrated. In a future version, you'll be able to migrate more pay rates.
For New Zealand sites, 52 weeks of payroll history is included in the dynamic data.

What's the difference between static data and dynamic data?

Static data are things like reference data, pay items, etc. that don't change after a pay run. Dynamic data are things like entitlement adjustments, pay history, etc. that do change after a pay run.

When migrating, you can start by migrating static data. Then, when you're ready to make the migrated site live, you can migrate dynamic data. This makes it easier to test the migration data.

Can I migrate data into MYOB Acumatica — Workforce Management?

Not at the moment. Currently, all payroll data is migrated into a single MYOB Acumatica — Payroll database.

Enterprise resource planning (ERP)

Can I migrate companies with a multiple price structure?

No, you can only use MYOB Adapt to migrate a company with a standard sell price.

What ERP data can I migrate?

MYOB Exo Business
Data type	Can be migrated with Adapt
Chart of accounts
GL opening balances details
GL batches
Customer classes
Active customers
Supplier classes
Suppliers
Item classes
Stock items
Sub accounts – GL batches and opening balances
Non-stock items
Stock opening balances
Sales orders – open and partially processed
Supplier invoices – open and partially processed
Branches
Credit terms
Extra fields/attributes
Kits and stock items for kits
Multi company databases	Coming soon
MYOB Exo Job Costing	Coming soon

Which MYOB Exo Business modules can I migrate?

You can migrate core financial and inventory data. Job Costing and other modules will be added in the future.

Are customer contacts migrated?

Yes.