Single Touch Payroll (STP) Errors

This occurs when a pay has been submitted more than twice. Due to multiple rollbacks.

The ATO will only accept the initial submission and one subsequent.

You will need to contact the ATO for assistance.

Check the employee has a postcode on their Post and/or Residential tab

Make sure the Country code on the Employee’s address tab(s) is “AU” not AUS.  If this is set to AUS, you will need to add a new Country code into the Country Table (Employee Details / Human Resources / Countries) as “AU” and attach it to all employees.  You also may need to attach it to the Internal Company.

“CMN.ATO.PAYEVNTEMP.000358 - Country Code must be provided - When the Pay/Update Date is after 30/6/2020, Country Code must be provided when the Income Stream Type Code is one of the following: FEI, WHM, or IAA".

This occurs because they are missing a prior tax country code, and under the latest STP reporting system, this must be reported even though they are no longer a WHM.

For detailed information on setting up the Tax tab for WHMs and inbound asignees to Australia (IAAs), see Employees - Tax (Aus) in the MYOB PayGlobal online manual.

Add the correct ISO Country Code to all WHM employees in their Tax tab under Prior Tax Country. (Alpha2 code)

To fix this issue, you'll need to temporarily change the employee to the IAA tax status so you can add the tax code.

1. Go to the relevant employee record.

2. Open the Tax tab.

3. Select Yes for Inbound Assignee. The Prior Tax Country field will become available.

   

4. Enter the appropriate Prior Tax Country code.

5. Change Inbound Assignee back to No.

6. Save the employee record.

You can now try to finalise STP again or submit an Update event for this employee for the errored pay.

To resolve this issue, update the Cessation Reason in each record under Organisation > Common Reasons > Termination Reasons.

To resolve the issue where an employee has moved to a different Period:

1. Remove the termination date and reason from the employee's record on the Dates tab.

2. Move the employee back to their previous period code.

3. Finalize the employee under the old period code.

4. Reassign the employee to the new period code.

5. Re-enter the termination date and reason.

6. Finalize the employee under the new period code.

To resolve the issue where a Termination Date and Reason is added to the dates tab:

1. Open a Manual Pay

2. Add a termination transaction for the employee

3. Process they pay and ensure there is no payment generated (if there is you will need to adjust the pay so there is nothing paid)

4. Process and close the pay then refinalize the employee.

To resolve, add an email address in the internal company that the STP submission was for.

The ATO does not accept negative Year to date amounts.

Correct the negative quantity using a manual reversing pay, then re-finalise STP.

These are the fields that can accept negative figures (represented with a "-"). A negative figure in any other field incorrect, and will cause the error.

If you have negative figures in any other fields, fix the issue by adjusting your pays:

1. Identify which YTD accumulators are affected.

2. Reverse and re-enter pays correctly, so that the affected fields are not negative.

3. Resubmit your STP finalisation once the incorrect negative figures have been fixed.

4. If the error relates to EmployerContributionsYearToDateAmount you may need to Adjust Super OTE. Refer to this page: Adjusting a negative super OTE amount

To resolve, check the employee's email address and remove any spaces and other invalid characters.