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PayGlobal AU STP and NZ Payday certificate revocation

MYOB partners with DigiCert, a third-party provider of certificates. A certificate is a digital form of identity which allows trust between computer systems, and MYOB uses these to integrate with both the Australian Taxation Office (ATO) and Internal Revenue Department (IRD). DigiCert has informed us that certificates it has previously issued with a 2026 expiry date do not meet its validation requirements and need to be reissued by 10th August 8:30am NZST 6:30am AEST.

While this issue will not prevent you from paying employees after this date, ATO and IRD filing obligations will not be met unless reissued certificates are installed.

Please note: ALL MYOB PayGlobal Online customers will not be affected by this deadline as the online team is updating them.

If you have a certificate that expires in 2025, you are not affected by the certificate revocation but please engage with us prior to their expiry next year.

Your IT team can check the expiry of the installed certificate through Microsoft’s MMC console ‘Certificates’ snap in. The certificate is installed on all PayGlobal users' computers where HR.exe runs (IT can confirm this with Task Manager).

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If you have a certificate that expires in 2026, the certificate needs to be updated.
To ensure your ongoing compliance MYOB will issue affected customers with a new DigiCert certificate. Two installation options are available: 

  • Self-managed: If you would like to manage the installation of new certificates, please get in touch with MYOB PayGlobal Support payglobalsupport@myob.com, indicating when your next pay period is and preferred mobile phone number. We also recommend notifying your IT team as they will likely need to assist with this.

  • Managed by MYOB: If you require assistance to install the new certificates, please click on the following link and fill out the form, and a consultant will be in touch with you.
    https://info.myob.com/au/enterprise/request-for-assistance-certificate


NZ Payroll users should check the new certificate is working after it has been replaced. To do so, they can open the Gateway tool from PayGlobal and confirm they are still showing as Authenticated.

AU Payroll users should check the new certificate is working after it has been replaced. They can test this using Get SID from the Internal Company, as outlined in the following guide:
https://enterprise-support.myob.com/payglobal/single-touch-payroll-stp-certificate

If you fail to update the revoked certificate in time and lodgments fail

  1. Please contact ATO / IRD and inform them of the situation.
    ATO deferral page: https://www.ato.gov.au/businesses-and-organisations/hiring-and-paying-your-workers/single-touch-payroll/need-more-time/deferrals

  2. Take steps as outlined above to update certificate.

  3. See instructions below (last resort).


NZ IRD:

If the Payday Gateway fails for any reason, customers can use the following workaround.

  • customers can use File Upload from MyIR IRD website instead of Payday Gateway.

    • Note: If there is a problem with IRD’s File Upload, customers will currently recommended to use Express Upload

  • This is documented here: File Upload Solution

  • Pay data needs to be provided to IRD within 2 working days after the pay date.

AU STP:

There is no workaround to submit pay data to ATO without using the STP tool within PayGlobal.
Instead rectify with the following steps once the certificate has been updated.

  • For pays where the related PayEvent submission is showing in the STP Manager Tool with a status of “Error”, then:

    • If all employees in this submission will be in the next pay standard pay, then the YTDs will resolve themselves when you submit the next pay.

    • If some employees are not being paid again in the next standard pay, lodge an update event within 14 days to update their year-to-date balance.

Source: STP reporting issues and errors

Note:

  • PayEvents/Update Events report year-to-date values for employees, so each time you send a submission to the ATO it informs them what the latest YTD amounts are that you hold within your payroll system for the reported payer and tax year.

  • For those of you with Business Activity Statement (BAS) pre-fill enabled, if a Pay Event was unable to be sent, you are advised to check/update your BAS W1 (Payer Gross) and W2 (Payer PAYGW) values are correct for the statement period.

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