General Config - Known Issues
Known issues and quirks related to Job Costing.
An issue appearing in this list does not guarantee development priority. If you are having issues caused by a known issue please have your implementation partner raise a case referencing the case number.
Slowness when opening any Exo applications (Code fixed 2024.2, see workaround)
Issue ID: EXB-6690
An logging component in Exo can cause slowness on open for customers opening any program if there is a problem with their environment/windows registry.
Specifically, the logging component can cause a delay if it fails to determine the email address of the logged in windows user when generating bug reports.
Workaround
Set a value into the following registry key:
HKEY_CURRENT_USER\SOFTWARE\EurekaLab\EurekaLog\7.0\User
Right Click options profiles do not disable keyboard shortcuts
Case ID: CE00051886
Initially reported as affecting Job Costing.
The profile options to disable Right Click Menu options do not currently control keyboard shortcuts, which means shortcuts still work even when the right click option is removed.
Workaround:
Not available.
Activity Scheduler/Calendar menu reverts “Enable Reminder” option on reopen of program.
Case ID: CE00051298
For "Enable Reminders" to be remembered between sessions, the dashboard layout needs to be saved.
This is working, and reminders are enabled if the box was ticked before the dashboard was saved.
However, the box (incorrectly) isn't ticked when the dashboard is reopened.
Workaround:
Tick “Enable Reminder” and then save the dashboard. Reminders will then be enabled when you reopen Exo, (But the box will be empty).
Activity Scheduler/Calendar moving an appointment with reoccurrence immediately after creating it gives an error.
Case ID: CE00050922
Appointments made in the Task scheduler that have a recurrence series cannot be dragged and drop to a different time without either a access violation or record not found or changed by another user error.
Workaround:
Refresh settings after saving the appointment > moving afterwards there is no error.
Quick Insert - table fails to load if dealing with large datasets
Issue ID: EXB-6790
The quick insert utility fails to load when dealing with large datasets.
Workaround:
If this is affecting you, we strongly recommend assessing the tools & purpose. The Quick Insert utility was designed to support implementations, or stage small amounts of data. Use against business logic tables is not recommended following implementation as it is easy to disobey business rules, leading to data consistency or unintended behavior.
Adding extra search fields for Inwards Goods blocks searching
Issue ID: EXB-6693
Having added extra inwards goods receipt search fields, searching for an inwards goods receipt filters out results if the value being search is not also the same value in the added search field. E.g Search receipt no = 2010
If X_SERCHFIELD = 2010 and seqno = 2010 then it displays the result.
Workaround
No workaround, disable "Extra inwards goods receipt search fields" (EXTRA_INWR_SEARCHFIELDS)
Non-unique SHORTNAME s in the TAXRATES table causing wrong tax rate to be pulled.
Issue ID: EXB-6747
SHORTNAMEs should be unique, as there are several places in the system where the SHORTNAME is converted back into a SEQNO.
To ensure correct tax rates are selected, make sure tax rates have unique names. This will mostly apply to databases that have gone through GST changes and failed to change their old tax rate short names at the time.
Setup GL Reports - Cannot save changes to GL Reports unless you edit row or column
Issue ID: EXB-6780
In releases from 2019.4+ (Last tested version 2024.1) when editing a GL Report the Save / Save & Exit buttons are not clickable if you change a tickbox or any of the other settings on the “Settings” page..
Only when you edit a row / column will the Save buttons ungrey/become clickable..
Decimal Precision 0 on quantities - In some cases you can still enter decimal numbers and while the UI will display a rounded figure, the database will maintain the unrounded figure.
Issue ID: EXB-6741
When Decimal Precision is set to 0 for a field, the system will display the field to 0 DP (2.65 rounds to 3) but actually record the entered value in the database/not update the value.
Workarounds:
Staff shouldn’t enter to higher precision than the system is set to.
Set a database trigger to update values as required.
Citrix environments are unsupported, and may experience issues related to “Could not initialize taskbar”.
Issue ID: EXB-6566
If using a hosted environment that doesn’t include a Task Bar. (Such as Citrix), there may be issues referencing the error “Could not initialize taskbar”. In particular these problems have been not4ed for the Manual Stock Movements screen.
These environments are unsupported, and no development work is planned in this area.
General Ledger (GL) accounts cannot be deleted.
Issue ID: EXB6592
Versions: 2021.4+
The delete button in the General Ledger accounts screen is unclickable in current releases of Exo Bsuiness.
Workaround
Have a consultant delete the account directly from the database tables
OR
Use the Renumber/Rename functions to change the account into a number you do want to use.
Text in General Ledger Transaction Entry screen is distorted when selected
Issue ID: EXB-6704
If you select text in the general ledger transaction entry screen grid and then change the field you have focused, the selected text becomes distorted.
This doesn’t affect fields that are numbers only.
Cosmetic issue.
Workaround
Copy and paste the text to an external editor, or unselect text before leaving the cell,.