Clock questions let you get information from your employees about their shift when they clock in or out of shifts or breaks. You can then report on the responses to get valuable information about individual shifts and trends to help you improve your business practices.
You can ask simple yes/no questions, or open-ended ones with a text response. You can also make answering the questions required, and specify which clock events they apply to.
Clock questions are available for mobile clocking and the new location clock app. If you're still on the legacy clock app, consider moving to the new one to make use of clock questions. For more information, see Setting up a time clock.
Click Add clock event question (). The Add panel opens.
Enter the text. This is what your employees will see when they clock in. If you're making a yes/no question, make sure this is phrased as a question.
Select the Question type – either Yes/No or Text.
If you only want the event to apply to certain clock events, click Add clock event and select the events it should apply to. By default, clock questions will be asked every time an employee clocks in or out of a shift or break.
If you'd like to set up an email notification, select Yes for Alert manager if response is 'yes'. Alerts are only available for yes/no questions.
Click Add to save your question.
Editing or deleting a clock question
You can only edit the
Go to Management > Settings > Clock questions. The list of clock questions appears.
To delete a question, click Remove (), then confirm your decision.
To edit a question, click Edit (), update the Clock events and Alert manager if response is 'yes' fields, then click Update to save.
Viewing and actioning responses to clock questions
When you are notified of an employee's yes answer by email, click the direct link to be taken straight to the clock questions report. To see other replies, you can open the report manually, or look at the responses against timesheets on the Manage Time screen.
The Clock questions detail report is for looking at all responses to find useful information and identify trends. The Clock questions follow up report is filtered to those clock questions that triggered a manager notification, and shows when they were followed up, and by whom.
You need manager permission or higher to view these reports.
Viewing the Clock questions detail report
The Clock questions detail report shows all clock responses. View it to find useful information and identify trends.
