Skip to main content
Skip table of contents

Facial verification for clock-ins

Facial verification for employee clock-ins is an optional feature that uses advanced artificial intelligence to cross-reference photos to make sure the right person is clocking in and out for their shift.

It works by checking new clock-in photos against old ones to make sure it's the same person. It starts working after the first three clock-in photos, and checks take from two to fifteen minutes to go through, depending on how busy the system is.

Facial verification is an optional feature and may cost extra. To get it turned on, contact your customer success manager.

Consent for facial verification

Default consent

When facial verification is turned on, you can choose to enable it for all employees by default. In this case, the employer is responsible for obtaining, recording and communicating appropriate legal consent.

Individual consent

If you don't enable default consent, your employees will need to manually provide consent before their clock-in photos can be verified. This process gives you a built-in way to get appropriate legal consent.

Advise your employees to:

  1. Log in to Advanced Workforce Management in a web browser.
  2. Go to the Settings tab in their employee profile.
  3. Click Provide consent under the Facial verification heading.

They can also go to the same menu to withdraw consent.

The facial verification alert

The error alert can be configured based on a minimum matching threshold. A threshold of 90 is the default, meaning the system will accept a 90% match of a photo. If you believe that you may have poor camera quality on your employee clock in device, you may wish to reduce this number.

The alert can also be configured to block timesheet submission if there's an invalid photo match. This can be overridden (and logged) by the authorised manager.

To set it up, see Managing alerts.


Will facial verification work for employees wearing medical face masks?

The facial verification technology is designed to verify photos even when a medical mask is being worn. We performed tests where the bottom half of a face was covered, and still had very accurate results.

If you have problems with too many alerts, consider changing the alert threshold.

How private is facial verification?

We don’t keep any personal information transmitted used to verify or identify employees, and images taken are stored only within our secure online storage systems that are hosted on Amazon Web Services. The photos don't leave the AWS ecosystem.



JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.