DUO Mobile - Changing device

From time to time, you may need to change the device that provides the 2nd factor of authentication. An example is when you get a new phone. Follow the instructions below to login and setup the new phone.

Note: If you still have your old phone, you can use the Duo Push option instead of a Phone call.

1. Download Duo Mobile phone app from Google Play Store or Apple App Store.

2. Log into the PayGlobal Online Access Portal.

3. When prompted to Check for a Duo Push, click Other options.

4. Click Phone call.

5. Answer the phone call and press any key (you need to bring up your keypad for this).

6. Click Yes, this is my device.

7. Click on My Duo at the top of the screen.
   

   

8. Click Phone call.

9. Answer the phone call and press any key (you need to bring up your keypad for this).

10. Click Add another device.
    

    

11. Select Mobile phone and click Continue.

12. Select the country and type in your phone number. Tick the confirmation box, then click Continue.

13. Select the type of phone and click Continue.

14. Click I have duo Mobile installed.

15. Open Duo Mobile to scan the QR code, then click Continue.

16. Change When I login field to Automatically send this device a Duo Push and click Save.
    

    

17. All done! Close the browser and re-open to navigate to portal and login.