From time to time, you may need to change the device that provides the 2nd factor of authentication. An example is when you get a new phone. Follow the instructions below to login and setup the new phone.
Note: If you still have your old phone, you can use the Duo Push option instead of a Phone call.
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Download Duo Mobile phone app from Google Play Store or Apple App Store.
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Log into the PayGlobal Online Access Portal.
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When prompted to Check for a Duo Push, click Other options.
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Click Phone call.
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Answer the phone call and press any key (you need to bring up your keypad for this).
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Click Yes, this is my device.
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Click on My Duo at the top of the screen.
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Click Phone call.
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Answer the phone call and press any key (you need to bring up your keypad for this).
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Click Add another device.
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Select Mobile phone and click Continue.
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Select the country and type in your phone number. Tick the confirmation box, then click Continue.
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Select the type of phone and click Continue.
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Click I have duo Mobile installed.
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Open Duo Mobile to scan the QR code, then click Continue.
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Change When I login field to Automatically send this device a Duo Push and click Save.
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All done! Close the browser and re-open to navigate to portal and login.