CRM SV Contract

URL	Verbs	Function	Available
/CRMSVContract	GET	Query a list of CRM Service Contracts
/CRMSVContract	POST	Add a new CRM Service Contract	2021.3
/CRMSVContract<code>	GET	Query a single CRM Service Contract
/CRMSVContract<code>	POST	Update an existing CRM Service Contract	2021.3
Supported modifiers

Query String	Definition	Sample
status	Query CRM Service Contracts with a particular status	status=Active
organisation	Query CRM Service Contracts for a particular CRM Organisaction	organisation=1045
modifiedSince	Return CRM Service Contracts modified since a nominated date and time	modifiedSince=2013-02-28T16:45:00
treeName and treeBranch	Return a list of CRM Service Contracts assigned to a nominated branch of a nominated tree	treeName=Colour-AUS&treeBranch=Blue
Security Linked Menu

Menu Item	Located
Contract Maintenance	CRM / Contracts
Sample XML Response
<?xml version="1.0" encoding="UTF-8"?>
<CRMSVContract>
    <Code>1000</Code>
    <Edition>17</Edition>
    <OidString>6849.1</OidString>
    <ModifiedTimeStamp>2014-03-26T08:45:47</ModifiedTimeStamp>
    <ModifiedUser>SUPER</ModifiedUser>
    <EntryTimeStamp>2008-02-08T11:52:53</EntryTimeStamp>
    <EntryUser>SUPER</EntryUser>
    <Alpha>KANONSITE</Alpha>
    <Description>Kangan: On Site Maintenance</Description>
    <PeriodFrom>2008-02-01</PeriodFrom>
    <PeriodTo>2012-02-01</PeriodTo>
    <NextReviewDate>2012-02-02</NextReviewDate>
    <HasWarranty>false</HasWarranty>
    <RideAndFall>100.00</RideAndFall>
    <AssetCoverage>4</AssetCoverage>
    <CallCountIncluded>0</CallCountIncluded>
    <DefaultServiceLevel>1</DefaultServiceLevel>
    <IsSuspendCPIIncrease>false</IsSuspendCPIIncrease>
    <Notes>Major ONSITE Contract for all I.T Maintenance</Notes>
    <AssignedTeam>Admin Team</AssignedTeam>
    <AssignedUser>SUPER</AssignedUser>
    <Organisation>1000</Organisation>
    <Location>02</Location>
    <DefaultServicePerson>COOKC</DefaultServicePerson>
    <Status>Open</Status>
    <ServiceLevels collection='true' count='4'>
        <CRMSVContractServiceLevel>
            <Edition>5</Edition>
            <OidString>6850.4</OidString>
            <ServiceLevel>1</ServiceLevel>
            <ServiceLevelDesc>01 - Platnium Support</ServiceLevelDesc>
            <Notes/>
            <IsEmailSupport>true</IsEmailSupport>
            <IsOnSite>true</IsOnSite>
            <IsPhoneSupport>true</IsPhoneSupport>
            <IsRemoteSupport>true</IsRemoteSupport>
            <IsReturnToBase>true</IsReturnToBase>
            <IsTraining>true</IsTraining>
            <IsUserDamage>true</IsUserDamage>
            <IsWebSupport>true</IsWebSupport>
            <ModifiedTimeStamp>2008-02-08T11:53:17</ModifiedTimeStamp>
            <ModifiedUser>SUPER</ModifiedUser>
            <EntryTimeStamp>2008-02-08T11:53:17</EntryTimeStamp>
            <EntryUser>SUPER</EntryUser>
            <Coverage>FULL</Coverage>
            <AcknowledgeSchedule>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>0</PeriodTypeValue>
                <TypeSVLevel>0</TypeSVLevel>
            </AcknowledgeSchedule>
            <ResponseSchedule>
                <PeriodType>Hours</PeriodType>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>2</PeriodTypeValue>
                <TypeSVLevel>2</TypeSVLevel>
            </ResponseSchedule>
            <ResolutionSchedule>
                <PeriodType>Hours</PeriodType>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>4</PeriodTypeValue>
                <TypeSVLevel>2</TypeSVLevel>
            </ResolutionSchedule>
        </CRMSVContractServiceLevel>
        <CRMSVContractServiceLevel>
            <Edition>1</Edition>
            <OidString>6850.14</OidString>
            <ServiceLevel>23</ServiceLevel>
            <ServiceLevelDesc>05 - Gold Support</ServiceLevelDesc>
            <Notes/>
            <IsEmailSupport>true</IsEmailSupport>
            <IsOnSite>false</IsOnSite>
            <IsPhoneSupport>true</IsPhoneSupport>
            <IsRemoteSupport>true</IsRemoteSupport>
            <IsReturnToBase>false</IsReturnToBase>
            <IsTraining>false</IsTraining>
            <IsUserDamage>false</IsUserDamage>
            <IsWebSupport>false</IsWebSupport>
            <ModifiedTimeStamp>2014-03-26T08:42:40</ModifiedTimeStamp>
            <ModifiedUser>SUPER</ModifiedUser>
            <EntryTimeStamp>2014-03-26T08:42:40</EntryTimeStamp>
            <EntryUser>SUPER</EntryUser>
            <Coverage>FULL</Coverage>
            <AcknowledgeSchedule>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>0</PeriodTypeValue>
                <TypeSVLevel>0</TypeSVLevel>
            </AcknowledgeSchedule>
            <ResponseSchedule>
                <PeriodType>Hours</PeriodType>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>5</PeriodTypeValue>
                <TypeSVLevel>1</TypeSVLevel>
            </ResponseSchedule>
            <ResolutionSchedule>
                <PeriodType>Hours</PeriodType>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>12</PeriodTypeValue>
                <TypeSVLevel>1</TypeSVLevel>
            </ResolutionSchedule>
        </CRMSVContractServiceLevel>
        <CRMSVContractServiceLevel>
            <Edition>1</Edition>
            <OidString>6850.15</OidString>
            <ServiceLevel>77</ServiceLevel>
            <ServiceLevelDesc>Sampler</ServiceLevelDesc>
            <Notes/>
            <IsEmailSupport>true</IsEmailSupport>
            <IsOnSite>true</IsOnSite>
            <IsPhoneSupport>true</IsPhoneSupport>
            <IsRemoteSupport>true</IsRemoteSupport>
            <IsReturnToBase>true</IsReturnToBase>
            <IsTraining>true</IsTraining>
            <IsUserDamage>true</IsUserDamage>
            <IsWebSupport>true</IsWebSupport>
            <ModifiedTimeStamp>2014-03-26T08:43:35</ModifiedTimeStamp>
            <ModifiedUser>SUPER</ModifiedUser>
            <EntryTimeStamp>2014-03-26T08:43:35</EntryTimeStamp>
            <EntryUser>SUPER</EntryUser>
            <Coverage>LABOUR</Coverage>
            <AcknowledgeSchedule>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>0</PeriodTypeValue>
                <TypeSVLevel>0</TypeSVLevel>
            </AcknowledgeSchedule>
            <ResponseSchedule>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>0</PeriodTypeValue>
                <TypeSVLevel>0</TypeSVLevel>
            </ResponseSchedule>
            <ResolutionSchedule>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>0</PeriodTypeValue>
                <TypeSVLevel>0</TypeSVLevel>
            </ResolutionSchedule>
        </CRMSVContractServiceLevel>
        <CRMSVContractServiceLevel>
            <Edition>1</Edition>
            <OidString>6850.16</OidString>
            <ServiceLevel>87</ServiceLevel>
            <ServiceLevelDesc>test</ServiceLevelDesc>
            <Notes/>
            <IsEmailSupport>true</IsEmailSupport>
            <IsOnSite>true</IsOnSite>
            <IsPhoneSupport>true</IsPhoneSupport>
            <IsRemoteSupport>true</IsRemoteSupport>
            <IsReturnToBase>true</IsReturnToBase>
            <IsTraining>true</IsTraining>
            <IsUserDamage>true</IsUserDamage>
            <IsWebSupport>true</IsWebSupport>
            <ModifiedTimeStamp>2014-03-26T08:46:06</ModifiedTimeStamp>
            <ModifiedUser>SUPER</ModifiedUser>
            <EntryTimeStamp>2014-03-26T08:46:06</EntryTimeStamp>
            <EntryUser>SUPER</EntryUser>
            <Coverage>LABOUR</Coverage>
            <AcknowledgeSchedule>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>0</PeriodTypeValue>
                <TypeSVLevel>0</TypeSVLevel>
            </AcknowledgeSchedule>
            <ResponseSchedule>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>0</PeriodTypeValue>
                <TypeSVLevel>0</TypeSVLevel>
            </ResponseSchedule>
            <ResolutionSchedule>
                <PeriodTypeContext>0</PeriodTypeContext>
                <PeriodTypeValue>0</PeriodTypeValue>
                <TypeSVLevel>0</TypeSVLevel>
            </ResolutionSchedule>
        </CRMSVContractServiceLevel>
    </ServiceLevels>
    <UserDefinedFields collection='true' count='0'/>
    <Trees collection='true' count='0'/>
</CRMSVContract>