CRM Communication

URL	Verbs	Function	Available
/CRMCommunication	GET	Query a list of CRM Communications	2019.1
/CRMCommunication	POST	Create a new CRM Communication	2019.3
/CRMCommunication<code>	GET	Query a single CRM Communication	2019.1
/CRMCommunication<code>	POST	Update an existing CRM Communication	2019.3

Supported modifiers

Query String	Definition	Sample	Available
serviceRequest	Query Communications for a specific Service Request	serviceRequest=52445	2020.1
lead	Query Communications for a specific Lead	lead=35566	2020.1
organisation	Query Communications for a specific Organisation	organisation=24454	2020.1
contact	Query Communications for a specific Contact	contact=64345	2020.1
campaign	Query Communications for a specific Campaign	campaign=56443	2020.1
product	Query Communications for a specific Product	product=454566	2020.1
stage	Query Communications that are set to a particular Stage (or Status as its known on screen)	stage=OPEN	2020.1
priority	Query Communications for a specific Priority	priority=LOW	2020.1
source	Query Communications for a specific Source	source=LETTER	2020.1
direction	Query Communications for a specific direction - values are "Inbound" and "Outbound"	direction=Inbound	2020.1
modifiedSince	Query Communications modified since a nominated date and time	modifiedSince=2013-02-28T16:45:00	2020.1
type	Query Communications for a specific Type	type=Service	2020.1

Security Linked Menu

Menu Item	Located
Communications	CRM / Relationships
Communications	CRM / Sales & Marketing
Communications	CRM / Service & Support
Communications	CRM / Bookings Management
Communications	CRM / Debt Collection
Communications	CRM / Fund Raising

Sample XML Response

<?xml version="1.0" encoding="UTF-8"?>

<CRMCommunication>
    <OidString>5504.1</OidString>
    <Edition>8</Edition>
    <CommunicationNumber>1000</CommunicationNumber>
    <Detail>SUPER 4/1/2008, 09:31:25 - Phoned Lisa to introduce myself and highlight our product range available.  Will send out brochures.</Detail>
    <Direction>Outbound</Direction>
    <EntryTimestamp>2008-01-06T09:32:21</EntryTimestamp>
    <EntryUser>SUPER</EntryUser>
    <IsColdCall>true</IsColdCall>
    <IsConnectionSucessfull>true</IsConnectionSucessfull>
    <IsPrivate>false</IsPrivate>
    <IsWebAccessible>false</IsWebAccessible>
    <ModifiedTimestamp>2011-09-23T11:00:44</ModifiedTimestamp>
    <ModifiedUser>SUPER</ModifiedUser>
    <AssignedTeam>Admin Team</AssignedTeam>
    <AssignedUser>Angela Allen</AssignedUser>
    <Organisation>1000</Organisation>
    <Contact>10000</Contact>
    <Campaign>1000</Campaign>
    <Stage>OPEN</Stage>
    <PrimaryProduct>1001</PrimaryProduct>
    <Priority>MEDIUM</Priority>
    <Source>CALL</Source>
    <OpenDate>2008-01-04</OpenDate>
    <OpenedBy>SUPER</OpenedBy>
    <OutlookWindowsName/>
    <SourceDetail/>
    <Summary>Introductory Call</Summary>
    <TimeSpent>00:01:48</TimeSpent>
    <Type>General</Type>
</CRMCommunication>