Known Issue 8.4: Sales Orders quick supply invoice stop credit issue

The following issue has been identified and subsequently replicated by MYOB Support in EXO Business version 8.4.

Before upgrading your clients please take into consideration the following issues especially if the site has specific requirements in these areas.

As always we recommend that thorough testing in a non-live environment is undertaken before commencing an upgrade.

Issue

Support has confirmed that in Sales Orders quick supply only invoices add lines when an account is taken off stop credit via drill down.

If the customer is taken off stop credit buy drilling down into the debtor account from within the sales order, freight is then added to the order, the order is then quick supplied only the freight component is invoiced.

If a debtor is taken off Stop Credit by drilling into the Debtor from within a Sales Order then by un-ticking the stock credit flag the stock items on the sales order should be able to be processed through to an invoice.

Workaround

Close off the sales order search screen and re-open it when a customer is taken off stop credit.

Resolution

Attached to Problem ticket 12132636634 to be resolved in a future release.