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Resolving General Sync Errors - Pay Types External Mapping list is empty

If the External Mapping list in Pay Types for WFM is empty:


This generally means that Synchronisation between WFM and Advanced Payroll is not configured correctly.

If you are seeing this issue:

  1. Check that the correct version of the Work Force Management customisation is applied to your Advanced Payroll instance.
  2. If the customisation is applied and you are still seeing this problem, please contact your support provider immediately so that the MYOB team can check the configuration, and get the information to flow through successfully.

Support ID: CE00020159

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