Resetting multi-factor authentication (MFA) for an employee
If an employee gets a new phone or otherwise loses their multi-factor authentication, you can reset their MFA from their employee record.
Resetting MFA requires administrator permissions.
Go to Management > Employees.
Click Edit to open the employee record.
Open the Settings tab and click Reset multi-factor authentication.
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The next time they log in, the employee will be asked to set up MFA again.