Resetting multi-factor authentication (MFA) for an employee

If an employee gets a new phone or otherwise loses their multi-factor authentication, you can reset their MFA from their employee record.

Resetting MFA requires administrator permissions.

1. Go to Management > Employees.

2. Click Edit to open the employee record.

3. Open the Settings tab and click Reset multi-factor authentication.

The next time they log in, the employee will be asked to set up MFA again.