Multi-factor authentication

MYOB Advanced Workforce Management's multi-factor authentication (MFA) system is an extra layer of protection that makes employee data safer and keeps your company up-to-date with the latest regulations and security trends. If you have Payroll management access, Workforce Management requires you to use MFA to log in, following ATO guidance. If not, you still might need to, depending on how your system is set up.

If you're required to use MFA, you'll get a prompt to set up an authenticator app the first time you log in. Once that's taken care of, you'll just need to respond to an app notification each time you log in.

You can also use email for MFA, but we'll take you through using an authenticator app, the most secure option.

Getting started with MFA

When you get the MFA prompt for the first time you'll need to download an authenticator app and link it to your account.

Install an authenticator app on your phone. Options include:
- Google Authenticator – Google Play, Apple App Store
- Microsoft Authenticator – Google Play, Apple App Store
Click Log in with codes generated by your device to generate a unique QR authentication code.
Open your authenticator app and add an account.
Scan the QR code on your screen, then enter the code from the app to link your Workforce Management and your phone.
MYOB Advanced Workforce Management will open

You're now all safe and secure with multi-factor authentication.

Signing up for MFA voluntarily

You can sign up for Multi Factor Authentication voluntarily by going to:

Click your name at the top right of the screen
Choose My Profile from the dropdown list.
Open the Settings tab (Or go directly to this link: https://app.advancedteam.myob.com/personal/settings )
Press the Enable multi-factor authentication button.

You will be prompted to configure MFA the next time you log in to Workforce Management.

If you want to set this now: log out by clicking on your name at the top right of the screen and choosing Logout, then log back in.

Reset your own MFA method if you want to change it.

You can sign up for Multi Factor Authentication voluntarily by going to:

Click your name at the top right of the screen
Choose My Profile from the dropdown list.
Open the Settings tab (Or go directly to this link: https://app.advancedteam.myob.com/personal/settings )
Press the Reset multi-factor authentication button.

You will be prompted to configure MFA the next time you log in to Workforce Management.

If you want to set this now: log out by clicking on your name at the top right of the screen and choosing Logout, then log back in.

Reset an employeee's MFA method (Administrators only)

As an Administrator user you can reset Multi-Factor Authentication for your employees. You can do this by:

Open the Employees list
Choose the employee from the list.
Open the Settings tab
Press the Reset multi-factor authentication button.

The employee will be prompted to configure MFA the next time they log in to Workforce Management.

Enforce Multi Factor Authentcaton for more users / change which users have Multi Factor Authentication enforced.

Users with access to Payroll information for other users will always have MFA enforced for their logins.

Additional groups of users can have enforced multi factor authentication turned on by your support partner.

Partner level users can view MFA settings in the Company Settings > Security tab - https://app.advancedteam.myob.com/settings/company/security

Super Users permission is required to add or remove permission group from the Security tab, if you need these settings changed raise a case with your support partner.