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Fixing sign in issues in MYOB Advanced – November 2023

In recent MYOB Advanced releases, we've changed how two-factor authentication is enforced. This changed the way some users need to sign in, and in some cases caused some problems. There are two issues:

  1. The user seems to sign in successfully, but are taken back to the sign in screen.

  2. The user gets the error "Error: The system cannot process an external authentication. Please make sure that authentication is set up correctly and the specified parameters are valid."

These problems are easy to fix, regardless of whether you want to sign in using two-factor authentication (the purple button) or the password-only option (the green button).

Fixing the issue and continuing to use two-factor authentication

First, ask the user to try to sign in using the purple Sign in with Secure Authentication button. If this works, they can keep using that button from now on.

If the user still can't sign in, the next step is to reset their user account's two-factor authentication connection, and ask them to try again:

  1. Go to Users (SM201010) and bring up the employee's record.

  2. Open the External identities tab.

  3. Select the row with MYOB in the Provider Name column.

  4. Click Clear Association.

  5. Ask the user to sign in again, following these instructions:

    1. Enter their MYOB Advanced Username and Password.

    2. Click the purple Sign in with secure authentication button.

    3. Follow the on-screen instructions to sign in to MYOBs two-factor authentication system.
      Make sure they remember the email address they use.

    If they need help signing in to 2FA, see our Two-factor authentication help centre.

  6. When they have successfully logged in, ask them to use the purple Sign in with Secure Authentication button from now on.
    They won't need to enter their MYOB Advanced username and password on the sign-in screen again, just click the purple button and follow the instructions.

Fixing the issue and using password-only authentication

Two-factor authentication is best practice to protect your data, and MYOB is making it required across all our software, both to make sure your data is safe and to meet government regulations.

While we are working on that change, password-only sign in is still available.

Individual users always have the option to enable two-factor authentication to protect their account. Make sure they know to only use the green button if they’d like to keep using the password-only option.

To change a user to password-only sign in:

  1. Clear the MYOB row on the External Identities tab of the Users form, as above.

  2. Ask the user to sign in to MYOB Advanced using their username and password and the green Next button from now on. If they use the purple button, two-factor authentication will be enabled.

2FA with Bank feeds and Pay Super

Users must sign in using 2FA to apply for new bank feeds. For more information, see Bank feeds.

While Pay Super uses an MYOB 2FA login, it does not need to be linked to the MYOB Advanced user account. There is a separate sign in process.

FAQs

Why is this happening?

In previous versions of MYOB Advanced, users could sign in using their MYOB Advanced username and password alone, even if they had signed up for two-factor authentication. To make sure that two-factor authentication can’t be bypassed in this way, we recently updated the system so that if a user has enabled two-factor authentication, they must always use it to sign in.

Because it could be bypassed, some users had registered for two-factor authentication and then continued to use the password-only sign in option. Now that they must use two-factor authentication, they can’t sign in if they forgot or changed their email address.

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