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MYOB Advanced Known Issues

This page lists current issues affecting MYOB Advanced, and how close we are to fixing them.

If you can't find your issue, contact us to report it.

Advanced Business

Date

Issue

Description

Workaround

Status

Reference

2/04/2024

Exporting Results of Transaction by Account Report (GL633500) to Excel the totals are showing as incorrect

When the report is run to screen or exported to PDF the report Project Totals are correct, but when exported to excel the project totals are accumulating across all projects.

Use screen GL633500, or if needing to export use PDF

Under investigation

CE00046346

20/03/2024

Unable to Recalculate Customer Balances (AR509900)

After about 10minutes the error appears “The Command Timeout expired before the operation completed’’

Use AR509901 or raise a ticket with Support to increase timeout

Under Investigation

CE00045917

20/03/2024

Error when trying to remove a line from Service Contract Schedule (FS305100) - This record is referenced by at least one 'FSScheduleDet' record. The operation cannot be completed

This occurs if the Schedule Generation Type - Appointment

NA

Under Investigation

CE00046156

03/03/2024

Doc. Type filter are not working in Run Recognition (DR501000)

The simple filter did not work properly for the Doc. Type column on Run Recognition (DR501000)

NA

Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming releases 2024.1

CE00045745

19/03/2024

Kit Assembly (IN307000) give error when save with out of stock components, Error: Updating item ‘x' in warehouse 'x' quantity available for shipment will go negative

Build: 2023.1.200

If the Allocate Items in Documents on Hold check box was selected on the Inventory Preferences (IN101000) form and on the Stock Components tab of the Kit Assembly (IN307000) form, an item was added to a kit assembly of the production type, and the available for shipping quantity would become negative, a user could not save the kit assembly with the On Hold or Balanced status due to the following error: IN Error: Updating item 'X' in warehouse 'Y' quantity available for shipment will go negative.

Option 1

On the the Inventory Preferences (IN101000) form, do the following:

  1. Disable the Allocate Items in Documents on Hold check box in the Inventory Options section on the General tab.

  2. Enable the Hold Documents on Entry check box in the Data Entry Settings section on the General tab.

Option 2

On the Item Classes (IN201000) form for the corresponding item class, enable the Allow Negative Quantity check box in the General Settings section on the General tab.

Option 3

Publish customisation: NegAvailQtyKitAssemblyEntryExt.zip

Note: When you upgrade the system to the version that contains the fix for the issue, you must unpublish this customization package

Fixed in Acumatica build 2023R208, will be merged into upcoming releases 2024.1

CE00046211

19/03/2024

Unable to sign in and sign up with 2fa if the email address associated with your MYOB ID does not match the email address associated with MYOB Advanced user

The sign in and sign up process loops indefinitely when the email address differs

Ensure the email address associated with MYOB ID matches the email address for the user in Advanced

Under Investigation

CE000465005

14/03/2024

The filters for Business Account and Business Account Name does not work in Bank Transactions History (CA402000)

At Bank Transactions History (CA402000), the filters for Business Account and Business Account Name columns does not work

NZ

Planned fix in Acumatica build 2024R102, will be merged into upcoming release 2024.1

CE00045888

29/02/2024

Equipment (FS205000) labels are not visible / too short

At the Equipment (FS205000) in Equipment Maintenance, the labels are cut off and need to hover mouse over to see it

NA

Fixed in Acumatica build 2024R1Beta, will be merged into upcoming releases 2024.1

CE00045511 

29/02/2024

Action Copy Order on sales order (SO301000) action causes an error

If a user tried to create a sales order by clicking the Copy Order command on the More menu of the Sales Orders (SO301000) form, the following error message was shown: A data corruption state has been detected. You cannot save the changes. Copy the data you have entered and reload the page

In some scenarios the Copy-Paste function from the clipboard icon can be used

Fixed in Acumatica build 2023R115 and 2023r208, will be merged into upcoming release 2023.1

CE00045595

28/02/2024

The process on the Regenerate Inventory Planning/Regenerate MRP form did not calculate materials required for planned production orders

The process on the Regenerate MRP (AM505000) form did not calculate materials required for planned production orders

Publish customisation: AC295006.zip

Note: When you upgrade the system to the version that contains the fix for the issue, you must unpublish this customization package

Fixed in Acumatica build 2023R113, 2023R207, will be merged into upcoming releases 2023.1 and 2023.2

CE00045599

21/02/2024

(CA501000) Unable to process Bank transactions process due to this error message. Error: Key field cannot start with a leading space

When processing a bank transaction on (CA501000) an error message may be encountered - Key field cannot start with a leading space

NA

Under investigation

CE00045350

13/02/2024

Related Entity on Task (CR306020) redirecting to irrelevant screen

Issue occurs when creating a Task from Receipts (IN301000), Adjustments (IN303000), Transfers (IN304000) or Issues (IN302000). When clicking on Related Entity the system pops up the Kit Assembly screen which is irrelevant here

Manually locate the relevant screen

Under Investigation

CE00045120

13/02/2024

Employee's details can be viewed by any user via global search

When typing 'Employee' into the global search and checking the Transactions & Profiles tab a user will see a list of Employees. They will not have access to drill down in the Employee record, but can see some details from the Global Search window, regardless of their access

NA

Fixed in Acumatica build 2023R117, will be merged into upcoming releases 2023.1

CE00045089

7/02/2024

Quantity to Produce on Production Order Maintenance (AM201500) shows incorrect value compared to Sales Order (SO301000)

When creating a Sales Order and marking the line as 'Mark for Production' we expect the quantity on this line to match the Quantity to Produce value

Manually update the field

Under invesitgation

CE00042510

1/02/2024

Sales Order (SO302000) line quantity is being split into two shipment lines

When creating a Shipment from a Sales Order with stock on-hand, the system creates a Shipment for the order qty as 1 and a second line with the remaining Quantity

The allocation details can be manually correctly, ie remove all the lines and put in the correct allocated item and quantity

Fixed in Acumatica build 2022R223, 2023R116, 2023R209, will be merged into upcoming releases 2023.1

CE00044725

24/01/2024

Attach Image error, File type thumb.standard is not allowed

Cannot upload multiple photos or video from gallery when using the IOS mobile app, encounter error: File type thumb.standard is not allowed

Export photo as jpeg to files and select attach document

Fixed in Acumatica IOS build 23.057.0, will be merged into upcoming mobile release

CE00044418

15/01/2024

Trying to Save uploaded Marketing List (CR204000) error: "Column 'ContactID' cannot be null.

Some users may encounter an error when trying to save a Marketing List (CR204000). They will be able to upload the list, however when trying to Save the list error: "Column 'ContactID' cannot be null

No workaround

Fixed in Acumatica build 2023R116, will be merged into upcoming release 2023.1

CE00044349

03/01/2024

Unable to disable the warehouses (IN2040PL). Getting the error - This MySqlConnection is already in use.

The real exception should be 'Connection Timeout'.

NA

Planned fix in Acumatica build 2024R101, will be merged into upcoming release 2024.1

CE00044180

22/12/2023

Device hub users unable to connect with not found error after upgrade to 2023.1

Device hub isn't working for some users on 2023.1 or above with an error referencing WebSockets:

System.Net.WebSockets.WebSocketException (0x80004005): Unable to connect to the remote server ---> System.Net.WebException: The remote server returned an error: (404) Not Found.

Phased rollout will occur by mid February 2024.

Site configuration change required.  Phased rollout in process.

CE00044250 

19/12/2023

Users are able to delete ‘released’ lines on Daily Field Report (PJ304000) by putting it on hold. These changes do not update everywhere

Users are able to delete time activities with Released status in the Daily Field Report (PJ304000), these activities were deleted from the *Activities* tab on the Projects (PM301000) form of the related project, but project transaction related to the time activity was not reversed, resulting in the incorrect project balances.

No workaround

Fixed in Acumatica build 2023R207, will be merged into upcoming release 2023.2

CE00043923

28/11/2023

(CA306000) Warning message on left panel in Process Bank transaction Screen won’t stay all the time. The warning message will disappear when select on some other lines

This occurs for the warning "'Offset Account' cannot be empty."

Not needed. Transaction is not marked as Matched so will not be processed when Process action is taken. User will have to get back to this transaction anyway to complete the matching and will see warning then.

Awaiting fix

CE00043439

09/11/2023

Error on Process Bank Transactions (CA306000) and unable to process. CA Error: Could not add an application of invoice. Possibly it is already used in another application

On Process Bank Transactions (CA306000) when matching to multiple documents child invoices without balance consolidation are shown. However, only invoices from the selected customer and child customers with Consolidate Balance = True should be shown

  1. Go to Customers screen AR303000 and open the child customer

  2. Set Consolidate Balance on the Billing Tab -> Parent Info

Fixed in Acumatica build 2023R115, will be merged into upcoming release 2023.1

CE00041288

08/11/2023

Unable to release or delete reclassified AP bill

After reclassifying an account, sub or project in AP bill, the status of the bill is changed to Under Reclassification, can't release or delete the batch as the options are greyed out

Disable Automatically Post on Release checkbox at the Accounts Payable Preferences (AP101000) form

Fixed in Acumatica build 2024R1Preview1, will be merged into upcoming release 2024.1

CE00042786

16/10/2023

When using Process Bank Transactions (CA501000) some transactions may result in an error when attempting to process. Error - 'CuryInfoID cannot be empty'

The error occurs when the tax uses Tax Payable/Claimable account that is denominated, the Process Bank Transaction cannot save it because the currency is null

As a workaround go to Taxes (TX2050PL) and note down the Tax Payable Account as well as the Tax Claimable Account used on the GL Account tab. Now go to Chart of Accounts (GL202500) screen and clear the Currency field for these accounts

or

Publish customisation: DefaultCuryIDOnBankTaxes to workaround issue

Fixed in Acumatica build 2022R220, 2023R113, 2023R115, 2023R204. Will be merged into upcoming releases

CE00041233

29/09/2023

No warning message displaying when item is out of stock on the Kit Assembly

No warning message is displayed when an item is out of stock on the Kit Assembly (IN307000). Was working fine in 21R1, but not working in 22R2

 No workaround

Fixed in Acumatica build 2023R114. Will be merged into upcoming release 2023.1

CE00041617

27/09/2023

Automation Schedule History (SM205035) is showing 0 records processed.  However, they are transactions being created

Automation Schedule on Calculate Deprecation (FA502000) with Action Depreciate runs with 0 records processed on Automation Schedule History (SM205035).  However, they are transactions being created

Ignore figures given on Automation Schedule History for the action - Depreciate. Refer instead to the Fixed Asset (FA303000) itself

Fixed in Acumatica build 2023R202. Will be merged into upcoming release 2023.2

CE00041214

18/09/2023

The banner at the top of screens goes blank when Company selection changes across Quick Cheques (AP304000) and Funds Transfers (CA301000)

At Quick Cheques (AP304000) and Funds Transfers (CA301000), when user change the companies at the top once or more times, the banner of the top screen goes blank

No workaround

Fixed in Acumatica build 2024R1RC, will be merged into upcoming release 2024.1

CE00040088

13/09/2023

Schedule email of customer statements from Print Statements (AR503500) shows zero records in processing results and schedule history

Automation Schedule (SM205020) set for emailing customer statement (AR503500) does not trigger for records and shows zero records on automation schedule history. 

Manually send the customer statements

Planned fix in Acumatica build 2024R1Ux, will be merged into upcoming release 2024.1

CE00041125

02/08/2023

AP503000 Performance Issue in Payment process

The payment process is taking longer to process in build 2022.118.301.3266

Publish customisation: DefaultCuryIDOnBankTaxes.zip to workaround issue

Awaiting fix

CE00039842

01/09/2023

Email Attachments duplicated after sync from Exchange Synchronization Process

The attachments on Emails using the Exchange Synchronization Process (SM204030) may duplicate when reviewed in the Inbox

No workaround

Fixed in Acumatica build 2022R219, will be merged into upcoming release 2022.2

CE00040269

22/08/2023

Export to Excel showing an incorrect value when exporting from Release Time Card (EP505010)

The Excel export is showing the Time Spent, Overtime, Total Time Spent, and Time Billable in minutes rather than hours

Convert value to hours or use the values displayed on Release Time Card (EP505010)

Fixed in Acumatica build 2024R1Beta, will be merged into upcoming release 2024.1

CE00040429

21/08/2023

When splitting a Fixed Asset (FA303000) on Spilt Asset (FA506000) the Spilt transaction amount is the same in all books

Spilt Asset (FA506000) works incorrectly if the Fixed Asset (FA303000) has a different cost in different books

To fix the cost and the depreciation of the assets in the TAX book, create Purchasing + and Depreciation + transactions on the difference - increase the cost and the accum. depreciation in the parent asset and decrease in the split

Fixed in Acumatica build 2022R220, will be merged into upcoming release 2022.2

CE00040188

16/08/2023

Automation Schedule (SM205030) has its Next Execution Date going into the past

When an Automation Schedule (SM205030) runs longer than its next execution time, its Next Execution Date goes into the past

Ensure there is adequate time allocated for the schedule to run

Planned fix in Acumatica build 2024R1Ux, will be merged into upcoming release 2024.1

ADV-50249

11/08/2023

Unable to release voided Quick Cheque (AP304000). Error: SO Error: Document is out of balance.

If the Quick Cheque (AP304000) has inclusive tax and the Invoice Rounding feature is enabled, the customer may encounter an error when releasing these document

  1. Temporary disable the Invoice Rounding feature

  2. Release the voided quick checks

  3. Enable the feature

Fixed in Acumatica build 2022R220, will be merged into upcoming release 2022.2

CE00040086

10/08/2023

Unable to void Bank Deposit (CA305000). Error: Cash Drop Account cannot be found in the system. Please verify whether you have proper access rights to this object.

Customer may experience an error when attempting to void a Bank Deposit if the Cash Drop Account also equals the Cash Account of the deposit

Contact MYOB support for an SQL script to fix the issue

Fixed in Acumatica build 2024Preview1, will be merged into upcoming release 2024.1

CE00039996

03/08/2023

Credit Memo cannot be applied to Invoice, error: AP document cannot be found in the system

If Auto-Apply Payments = TRUE for customer, the system creates applications for Pay-by-Line invoices that cannot be released

Contact MYOB support for an SQL script to fix the issue

Fixed in Acumatica build 2023R2Preview2, will be merged into upcoming release 2023.2

CE00039869

31/07/2023

Unable to apply Debit Adjustment to Bill for Retainage correction when documents is 0 balance, gets error: Attempted to divide by zeo

'Attempted to divide by zero.' on attempt to release payment applied to zero-amount document with pending VAT recognized on payments

Contact MYOB support for an SQL script to fix the issue

Planned fix in Acumatica build 2023R2Ux, will be merged into upcoming release 2023.2

CE00039376

24/07/2023

When entering Fixed Assets (FA30300) the Accumulated Depreciation field is editable but the modification is not saved

In this instance, the system should display an error 'Last Depr. Period cannot be empty for a fixed asset in the book with nonzero accumulated depreciation.', however no error is display and the data in the Accumulated Depreciation field does not save

On the Fixed Assets enter:

  • A date in the Last Depr. Period;

  • A figure in the Accum. Deprec

Save your changes

Fixed in Acumatica build 2023R113, will be merged into upcoming release 2023.1

CE00039171

21/07/2023

In AR Balance by Customer report (AR632000), the hyperlink for 'applied to' column does not open the document

The hyperlink for 'applied to' column in AR632000 does not work

View the document in Invoices and Memo (AR301000) / Payment and Application (AR302000)

Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2023.2

CE00037710

07/07/2023

Encounter error when sort by Payment Date in Invoices and Memos (AR301000), Application tab, error: Unknown column 'ARPayment.DocDate' in 'order clause'

Invoices and Memos (AR301000), Applications tab: error when on attempt to sort or filter columns: Unknown column 'ARPayment.DocDate' in 'order clause'. Columns affected: Payment Date, Description, Currency, Payment Period, Status

No workaround.

Planned fix in Acumatica build 2024R1Ux, will be merged into upcoming release 2024.1

CE00038620

07/07/2023

Unit Cost is incorrect on Purchase Return if a user changed UOM and quantity

When a user creates a purchase return from an original purchase receipt, uses original cost, changes the UOM and quantity, the system calculates incorrect unit cost

No workaround.

Fixed in Acumatica build 2022R221, will be merged into upcoming release 2022.2

CE00038565

06/07/2023

Incorrect display of result after applying a filter in Generic Inquiry, the filtered records do not fill the screen correctly

After applying a filter in Generic Inquiry, the records per page do not fill the screen correctly

No workaround.

Awaiting fix

CE00037384

06/07/2023

Tax is not calculated correctly when the Line Details are changed in the Sales Order/Quote with Estimates

When a Sales Order or Quote is including Estimate, editing the lines in Details in the order or quote is resulting in incorrect tax calculation

Under Taxes tab of the Sales Order or Quote, remove the Tax ID then insert it back to refresh the tax calculation

Awaiting fix

CE00037348

06/07/2023

Filters for Column: Operation ID does not return data correctly in Material Wizard 2 (AM300020)

Cannot filter the Operation ID column in Material Wizard 2, it gives no result when filtered with Equal or Contains

No workaround.

Awaiting ix

CE00037197

29/06/2023

OData clear results in calculated data fields from Generic Inquiry

The OData connection is not loading the data from the calculated fields in Generic Inquiry

Manually enter the value in Excel

Fixed in Acumatica build 2023R2Preview2, will be merged into upcoming release 2023.2

CE00038673

31/5/2023

Slow response when opening Request form (RQ3010PL)

There is a performance issue encountered while attempting to open a Request on the Request form (RQ3010PL)

Second attempt at opening the Request should have faster results

Fixed in Acumatica build 2022R220, will be merged into upcoming release 2022.2

CE00037652

15/5/2023

User unable to log in due to invalid character in the date format in their user profile.

A user with an invalid characters in the Custom Locale Format tab on the User Profile form (SM203010) gets an error when logging in.

We’re sorry! An error has occurred while processing your request

Remove the invalid character from the date format setting in User Profile

Fixed in Acumatica build 2023R2Beta, will be merged into upcoming release 2023.2

CE00033890

18/4/2023

Duplicate customer receipt notifications

When sending customer receipts, two notification emails are being sent to the customer instead of one.

On the Notification Templates form (SM2040PL) you will see duplicate notification templates for customer receipts, but on the General Inquiry tab there is only one option.

Deleting one template removes both of them, disabling customer receipt notifications.

Group the duplicate notification templates so that only one is sent.

Planned fix in Acumatica build 2023R2Preview2, will be merged into upcoming release 2023.2

CE00035121

14/4/2023

Contact tab on the Customer form (AR303000) loading very slowly.

The Contact tab on the Customer form (AR303000) is taking a lot longer to display data than it should – 10 seconds or more. This makes it very difficult to use the direct contact feature.

Publish customisation: AC267948fix.zip to workaround issue

Planned fix in Acumatica build 2024R1Preview1, will be merged into upcoming release 2024.1

CE00033718

9/3/2023

Cannot change screen ID in site map

In Site Map form (SM200520), when changing any screen ID, it may remain unchanged after a refresh or you may encounter the error below when changing.

Error: Updating  'Filter Header' record raised at least one error. Please review the errors. 'ScreenID' cannot be found in the system.

No workaround.

Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2023.2

CE00035428

20/2/2023

Cannot load Convert Purchases to Assets

When accessing Fixed Assets Module > Processes> Convert Purchases to Assets (FA504500) it may take longer than expected or you may get the error below.

Error: Lost connection to MySQL server during query.

No workaround.

Planned fix in Acumatica build 2023R2Ux, will be merged into upcoming release 2023.2

CE00034865

20/2/2023

Voided payments showing on balance report

You may see closed voided payments from Cheques And Payments screen (AP3020PL) showing on the AP Balance By Supplier report (AP632500).

No workaround.

Planned fix in Acumatica build 2024R1Ux, will be merged into upcoming release 2024.1

CE00034413

17/1/2023

Task reminders flashing

Task reminder could flash and disappear without clicking.

Click at the company logo or go to Home page

Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2023.2

CE00033979 

2/12/2022

Fixed asset account 2020 does not transfer its balance

In Account Details (GL404000), if the turnover field shows an imbalance, you may be unable to reverse the fixed asset account in Fixed Assets (FA3030PL).

Follow the steps below as a workaround:

  1. Delete the account if the cost is zero, ignore the error shown on deletion.

  2. Contact MYOB support for an SQL script to fix the issue.

  3. In Convert Purchases to Assets (FA504500), create a new asset based on the AP batch.

Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2023.2

CE00033213

4/10/2022

Error when creating a new revision of an estimate

In Estimates (AM3030PL), after selecting an Estimate ID, clicking on Actions then New Revision, you may get a new Estimate ID and an error when saving it.

Error: Another process has added the ‘AMEstimateReference’ record. Your changes will be lost.

Contact MYOB support for an SQL script to fix the issue.

Fixed in Acumatica build 2023R114, will be merged into upcoming release 2023.1

CE00031466

1/10/2022

Shipment packages quantity is not updating

In Sales Orders (SO301000) > Shipments (SO302000) > Packages tab, enter details in the rows and save, the Packages field is not updated accordingly.

Refresh the browser and the Packages field should be updated accordingly.

Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2023.2

CE00020306

22/9/2022

Error when processing allocations after reversing an incorrect date

After reversing a transaction which had an incorrect post period, you might get an error in Run Allocations (GL504500).

GL Error: This GL Allocation was last executed on [date]. You cannot run this GL Allocation with an earlier date.

Contact MYOB support for an SQL script to fix the issue.

Planned fix in Acumatica build 2023R1Ux, will be merged into upcoming release 2023.1

CE00031204

20/4/2022

Customer and supplier Attention field values changing

On the Customer (AP303000) and Supplier (AP303000) screens, deselecting the Override checkbox changes the Attention field to the previous value.

No workaround.

Planned fix in Acumatica build 2024R1Beta, will be merged into upcoming release 2024.1

CE0002437

Resolved issues

Date

Issue

Description

Workaround

Status

Reference

26/02/2024

Batch Payments (AP305000) screen no longer allows editing Send remittance by email and Print Remittance (Checkbox) in build 2023.1

After upgraded to 2023.1, user can't tick/untick Send Remittance by Emaol or Print Remittance field in Batch Payments (AP305000)

NA

Fixed in 2023.1.300

CE00045498

15/02/2024

Reporting from Employee Time Cards (EP406000) pulls incorrectly

In generic inquiries, formulas in which the date/time functions were used (such as Year, Month, Date, Today, Now) converted dates and times to the UTC format instead of local time zone

 

In some instances a workaround of using formula  ‘= DateAdd( Now(), 'h', 12)’. However this would need to amended during daylight savings time or if an employee moves time zone

There is no timeline on when it will be fixed, please raise as Enhancement Request in Ideas Portal

CE00045176

20/07/2023

Unable to copy Sales Quote using Copy Quote option from the menu

When attempting to copy a Sales Quote using the Copy Quote option from the menu an Error occurs. 'The item does not have an active configuration revision assigned.'

This will only affect quotes with lines that have configurable items

No workaround

Fixed in 2022.2.300

CE00039119

08/11/2023

Duplicate Purchase Order for Service Order can be created in the Create Purchase Order (PO505000) screen

If a user added an item to a service order with the Mark for PO check box selected, created a purchase order for that item, opened the Line Details dialog box, and deleted the entry that corresponded to the created purchase order, the item appeared again in the list on the Create Purchase Orders (PO505000) form. 

Issue was reported in build: 2021.217.300.1255

N/A

Issue doesn't occur after upgraded to 2023.1.101

CE00042801

24/10/2023

Purchasing Orders (PO301000) no longer visible after upgrading to 2023.1

Unable to access Purchase Order screen (PO301000) after upgrading to 2023.1

Contact MYOB Support to update license

Fixed in 2023.1.200

CE00042465

11/09/2023

Documents with the Open and Closed status are displayed on the Process Invoices and Memos (SO505000) screen

On the Process Invoices and Memos (SO505000) form, if a user selected Email Invoice in the Action box, the system displayed documents that had already been released

To hide documents that are already released for the Email Invoice action, do the following:

Step 1: On the Process Invoices and Memos form, select the Email Invoice in the Action box.

Step 2: Exclude the Open and Closed values from the filter in the Status column,

Fixed in 2022.2.300, 2023.1.200

CE00041029

03/08/2023

Send Report (SM205060) is giving error: Object reference not set to an instance of an object, unable to send the ARM based reports

Customer is receiving this error on the Send Reports screen. This
started happening after upgrading to 2022.121.302.3452 recently and appears to be getting the error only for ARM based reports. Non-ARM reports apparently are working as normal.
Error : Object reference not set to an instance of an object

No workaround

Fixed in 2022.2.300

CE00039439

07/07/2023

Hit error after Sales Order or Shipment modification, Error: Inserting 'Billing Address' record raised at least one error. Please review the errors: 'RevisionID' cannot be empty

After several navigations between different forms, in the same browser tab, if a user was trying then to execute an action or to save an entity, the system could return the Error: '<FieldName>' cannot be empty error (see Screenshot 1). The error could occur on different forms, such as Sales Orders (SO301000), Shipments (SO302000), Purchase Orders (PO301000) forms

Open the record in a new browser tab instead of the current one

Fixed in 2022.2.300, 2023.1.200

CE00038534

17/2/2023

Error when accessing Wiki

When you access Wiki on any screen, you may encounter an error.

Error: Object reference not set an instance of an object

Contact MYOB support for the steps to workaround the issue

Fixed in 2022.1.101

CE00034833

28/9/2022

Error when preparing tax reports for deleted period

If a financial period has been deleted causing your Number of Periods to be a number smaller than 12 in Master Financial Calendar (GL201000), you may get an error in Prepare Tax Report (TX501000) for the deleted period or after.

Error: The [period] financial period is not defined in the system. To proceed, generate the necessary periods on the Financial Periods (GL201000) form.

Contact MYOB support for an SQL script to fix the issue.

Fixed in 2023.1.100

CE00031315

24/8/2022

Validated business accounts still showing as duplicates

After marking an account marked 'Possible Duplicate' as validated on the Business Accounts screen (CR3030PL), the status on the CRM Info tab changes back to 'Possible Duplicate' when saved.

On the Duplicates tab the account shows as validated.

Unchecking Validate Accounts for Duplicates on Entry on the Duplicate Validation Settings tab of the Customer Management Preferences (CR101000)

Confirmed Change Request with Acumatica - no confirmed review date commitment or ETA for resolution

CE00030387

3/5/2022

Less Than or Equal To condition not working

In a generic enquiry, the Less Than or Equal To date parameter is not including the last day. For example the range 01/07/2013 to 30/07/2013 only includes up to the 29/07/2013.

Set the to date parameter to one day later.

Confirmed Backlog with Acumatica - no confirmed review date commitment or ETA for resolution

CE00021287

18/10/2023

Dashboard edit color selectors no longer show sample color

Custom colors no longer preview in the dashboard edit color selectors

N/A

Fixed in 2023.1.100

CE00037521

12/07/2023

WIP figures are showing negative value in Projects

WIP figures in the Actual Amount and Actual+Open Committed Amount columns are showing negative value in Projects

No workaround

Fixed in 2022.2.202

CE00036138

21/6/2023

Incorrect Unit Price when creating Sales Order from Sales Quote (CR304500)

When Converting a Sales Quote (CR304500) to an order, using the Copy Configuration option, the Sales Order is generated however the Unit Price may be different from the Unit Price on the Sales Quote

Untick the Copy Configuration button when converting the Sales Quotes to Sales Order

Fixed in 2022.2.202

CE00035786

06/07/2023

Unable to process bank transactions from CA payment, with error: Offset Account cannot be empty, the Match checkbox on the left panel isn't ticked

At Process Bank Transaction (CA306000), selects Create Payment and choose entry type with empty offset account and subaccount, getting an error: Offset Account cannot be empty even after filling in the offset account manually

Contact MYOB support for the steps to workaround the issue

Fixed in 2022.2.202

CE00038173

26/10/2023

The Email Template (SM2040PL) which is used to onboard new users has an incorrect URL

The link provided in the generated email does not take users to login screen

The administrator creating the user can first save the user without a license. This causes the correct link to be sent. The administrator can then assign a license straight away

Fixed in 2022.2.103

CE00042192

09/10/2023

Manage Bank Feeds (MBCA2020) shows inactive Bankfeed applications

This issue occurs if two bank feed applications with the same cash account have been created. While only active feeds will pull data, this can cause confusion for the user

Contact MYOB Support for a customization that can be used to hide these additional lines

Fixed in 2023.1.200

CE00040544

12/07/2023

Fixed Asset missing from the FA Balance by GL Account Report (FA643000)

FA Balance by GL Account Report should show the total account balances of all Fixed Assets, however, a user may encounter a Fixed Asset not showing in the report

Contact MYOB support for an SQL script to fix the issue

Fixed in 2022.2.202, 2023.1.100

CE00038787

2/2/2023

Emails sent to customer not showing in activities

After sending an email to a customer, you may not see this in the activities tab in Customers (AR303000).

View the email on All Emails (CO409070).

Fixed in 2023.1.100

CE00034156

16/1/2023

Error when deleting a branch linked to a deleted customer record

In Branch (CS102000), when deleting a branch linked to a deleted customer record, you may encounter an error.

CS Error: This branch is associated with at least one customer account. To delete the branch, clear the Default Branch box on the Customers (AR303000) form for the following customer accounts: SPP.

Follow the steps below as a workaround:

  1. On the Branches form, extend the branch as a customer

  2. On the Customers form, clear the Default Branch box for the customer; save the record

  3. Delete the customer

  4. On the Branches form, extend the branch as a vendor

  5. On the Vendors form, clear the Default Branch box for the vendor; save the record

  6. Delete the vendor

  7. Delete the branch

Fixed in 2023.1.100

CE00033596

12/1/2023

Cannot see Inventory ID in a service order

In Service Order screen (FS300100), open a service order, in the details tab, in a row with service as line type, in the inventory ID field you may get a blank list.

There are two workarounds available:

  1. Type the inventory ID specifically rather than selecting it from the dropdown list.

  2. Or add an item class with service item type in Item Classes (IN201000) and assign relative items to the item class.

Fixed in 2023.1.100

CE00033899

11/1/2023

Error when creating a supplier filter

In Supplier (AP303000), in the Supplier ID field, when creating a filter for Supplier Class, you may encounter an error.

Error: Unknown column ‘VendorR.VendorClassID’ in ‘where clause’

Use a contains/equals search on the Supplier ID field.

Fixed in 2023.1.100

CE00033668

10/1/2023

Error when opening credit memos

In ReceivablesInvoice and memos (AR3010PL), you may encounter a "Request timed out." error when opening credit memos

No workaround.

Fixed in 2022.2.202

CE00033729

2/12/2022

User profile's default branch field displaying numbers

In User Profile (SM2023010) screen > General info tab, Default Branch field dropdown list displays numbers instead of correct information.

Click on the magnifying glass to load full selector list to view correct information.

Fixed in 2023.1.100

CE00029402

23/11/2022

Error when releasing quick cheques

In Quick Cheques (AP304PL), when releasing a balanced record with Tax Calculation Mode set as Gross, you may encounter an error.

SO Error: Document is out of balance.

Follow the steps below as a workaround:

  1. Open the quick cheque

  2. In the Financial Details tab, change Tax Calculation Mode to Net then back to Gross

  3. Save the cheque

  4. Release the cheque

Fixed in 2023.1.100

CE00032638

23/9/2022

Unable to attach cases under related cases

In Cases (CR3060PL), Related Cases tab, attaching a case does not load the relevant information. And the attached case in Related Cases tab disappears after saving the case.

In Related Cases tab, click on the Case ID field on the same row again, select the same case to attach, it should load the relevant information and save successfully for the second time.

Fixed in 2023.1.100

CE00031224

20/5/2022

Default suppliers not loading onto purchase orders created from production orders

When you select Mark for PO from a production order (AM000003), default vendors for the inventory and material items will not be added to the Create Purchase Order (PO505000) screen.

Manually select the supplier

Fixed in 2022.2.202 and 2023.1.100

CE00025577

20/4/2022

Stepped retainage calculation error during project billing

Even if you have step retainage set up for a project, invoices generated from the Run Project Billing screen (PM503000) are calculated using ordinary retainage.

No workaround.

Fixed in 2023.1.100

CE00024920

28/2/2022

Error when running billing for service orders

In Service Orders (FS3001PL), after you click the Run Billing button for any order with an appointment schedule time or actual duration, you may get an error.

Error: The quantity in the posted document docs does not match the quantity in the source document.

No workaround.

Fixed in 2023.1.100

CE00024940

16/1/2023

Error when importing consolidation data

When importing a large amount of records in Import Consolidation Data (GL509000), the process button may take more than 10 minutes and you may encounter the error message below.

Error: The operation has timed out.

Contact MYOB support for an SQL script to fix the issue.

Fixed in 2023.1.100

CE00033950

06/07/2023

Navigation links in the form or report are broken when exported to PDF

Links in the form or report do not match the respective transactions when the form or report was exported to PDF

No workaround.

Fixed in 2022.2.202, 2023.1.100

CE00037414

10/07/2023

Performance issues Revalue GL Accounts (CM506000)

Users may encounter a 'Request Time Out' error or Performance issues on Revalue GL Accounts (CM506000) after selecting a currency

No workaround.

Fixed in 2022.2.202

CE00038817

15/5/2023

Error when changing Billing Customer on the Appointments form (FS300200)

Changing the Billing customer on the Financial tab of the Appointments form (FS300200) to one with a different currency and tax zone, displays a currency error, and doesn't change the customer.

CM Error: An error occurred while saving Currency Info for the table 'FSAppointmentTax'

  1. Manually delete the tax from the Tax details line.

  2. Save the form.

  3. Manually add the Tax details back.

Fixed in 2022.2.202

CE00037067

2/6/2023

When preparing Invoice from Cash Sale and Cash Return (SO301000) the status shows as Credit Hold

When creating a Sales Order (SO301000) of type Cash Return (CR) or Cash Sales (CS) using terms of Prepayment, after adding an Invoice on Details tab, and clicking Prepare Invoice the Invoice created is on Credit Hold status

Credit Hold can be removed via Process Invoice and Memo form (SO505000)

Fixed in 2022.2.202

CE00037493

11/07/2023

Unable to reverse Funds Transfer (CA301000). Error - A fund transfer with 0.0000 amount cannot be processed. To proceed, enter an amount greater than zero.

A user will be unable to reverse a Funds Transfer (CA301000) when the destination account of the original transaction is $0

Two workaround options:

  1. Create a manual GL balancing entry

  2. Contact MYOB support for an SQL script to fix the issue.

Fixed in 2022.2.202

CE00038741

03/08/2023

Slow performance in Stock Items (IN202500), in build 2022.121.302.3452

Users experience poor performance when they opened the Stock Items (IN202500) form

No workaround

Fixed in 2022.2.202

CE00039583

18/09/2023

Create Payment checkbox not working while creating a new payment in Process Bank Transactions (CA501000)

User can not match the disbursement amount to payment or create payment and receiving the error in the trace as "Object reference not set to an instance of an object."

Manually create payment in respective module

Fixed in 2022.2.200

CE00039860

25/08/2023

Calendar Board (FS300300) does not load in 2022.2.100

In 2022.2.100, open the Calendar Board (FS300300), the wheel keeps spinning, the screen never opens up

Switch to another tenant and switch back 

Fixed in 2022.1.302, 2022.2.200

CE00036285

13/07/2023

Warehouse and Locations Missing From Bill Of Materials after upgrade to 2022.205

In Bill of Materials (AM208000), the warehouse and location for each Material are missing after upgrade

Contact MYOB support for an SQL script to fix the issue

Fixed in 2022.2.200

CE00038630 

6/12/2022

Error when adding an invoice to a RC sales order with a selected project

In Sales Orders (SO301000), for a new sales order with type RC (return for credit) and a selected project, after you add an invoice and save, you may get an error.

Error: An error occurred during processing of the field Project Task value [task value] Error: Project Task '[task value]   ' cannot be found in the system.

No workaround.

Fixed in 2022.2.200

CE00032914

20/1/2023

Approved requests are not closed

In Requests screen (RQ301000), approved requests are not closed but remain open.

Contact MYOB support for an SQL script to fix the issue.

Fixed in 2022.2.200

CE00034101 

1/6/2023

Reversing Journal Transaction (GL301000) entry now has the status of Pending Approval. However, there are no approvals configured

After an upgrade to 2022 R2, if on the Journal Transaction form (GL301000) a transaction was created before the upgrade was reversed, the reversing transaction now has the Pending Approval status

Open the reversing transaction on the Journal Transactions (GL301000) form. Click Hold and then click Remove Hold

Fixed in 2022.2.200

CE00037745

11/07/2023

When sites have "Enforce Secure Authentication" set to off they have no way to register new users for IDS

When sites have "Enforce Secure Authentication" set to off they have no way to register new users for IDS in build 2022.1.3 or 2022.2.1

No workaround.

Fixed in 2022.2.200, 2022.2.103

CE00038610 

19/06/2023

System generates multiple Depreciation journals from one single FA transaction, when there are more than 250 Fixed assets depreciation included in this single FA transaction

When a user ran depreciation on the Calculate Depreciation (FA502000) form, the generated transactions could contain no more than 500 lines even if parallel processing was off. Due to this restriction, several transactions could be created for a single period of depreciation.

Select less than 250 Assets when processing the depreciation

Fixed in 2022.2.200

CE00038071

22/5/2023

The Full Screen button on the Production Schedule Board form (AM215555) is not working.

When you click on the Full Screen button nothing happens.

Use the Maximise button instead, while we're working on a fix.

Fixed in 2022.2.200

CE00037117

23/2/2023

Bank transaction load options filters not working

In Process Bank Transaction screen (CA306000), after selecting a transaction and tick Create Payment, if you specify criteria in the Load Options window, you may still load unexpected documents outside of the criteria.

No workaround.

Fixed in 2022.2.200

CE00034731

11/07/2023

Error when processing Bank Transactions 'Field 'CashAccountID' doesn't have default value'

The error occurs when either:

  • Manually importing transactions on Import Bank Transactions (CA306500)

  • Importing via bank feeds on Manage Bank feed (MBCA2020)

Contact MYOB support for an SQL script to fix the issue

Fixed in 2022.2.100

CE00039043

11/07/2023

Project Invoices not using the Project Invoice format (PM641000)

After the upgrade to 2022.2.102, the system no longer prints from PM641000. It prints from AR64100 form rather than printing or redirecting on PM641000 for Project Invoice.

Manually change the report ID: PM641000 in URL 

Fixed in 2022.2.200

CE00038859

13/07/2023

Trace does not show details

Trace does not show details on any screens. The affect version: 2022.2.100

Use the Request Profiler (SM205070) to capture the trace entries

Fixed in 2022.2.200

CE00036700

11/07/2023

PTRS reporting values not reflecting according to the selected company

When selecting criteria in the PTRS report preparation screen (MYPT3000) the values in Paid Small Business Invoices and Small Business Procurement are always the same regardless of the company selected.

No workaround

Fixed in 2022.2.200

CE00035651

07/07/2023

Sales Price is not updated in Opportunity or Sales Quote when warehouse changes

Adding an item to a Sales Quote or Opportunity where the Warehouse is not auto populated loads the default price and once a warehouse and quantity are entered does not change to the Warehouse Specific Price

Manual changes or change UOM and change back

Fixed in 2022.2.200

CE00038420

22/5/2023

Supplier Price worksheet (AP202010) only updating one record.

Some supplier price worksheets that in previous versions had updated multiple records, are now only importing one.

Change the common setting mode to Insert all records as an interim workaround.

Fixed in 2022.2.200

CE00036173

1/3/2023

Book Calendar is different to Master Financial Calendar

The number of months in Book Calendars screen (FA304000) may appear different to the number of months in Master Financial Calendar (GL201000). This may cause an error when importing assets.

FA Error: The document cannot be released, because [month] in the posting book does not match the financial period in the general ledger for the company. Please contact the support service for further assistance.

Contact MYOB support for an SQL script to fix the issue.

Change request on Acumatica side, no ETA

CE00035143

13/2/2023

Salesforce sync not running

After started syncing entities in Salesforce Sync (SF205030), some entities may have status "Stopped" instead of "Running".

Use the full resync.

Fixed in .net 5.0

CE00034621 

24/1/2023

Error when opening contacts

When you open certain records in Contacts (CR3020PL), you may encounter an error and unable to export contacts.

Error: An error occurred during processing of the field Created On: Unable to convert MySQL date/time to System.DateTime, set AllowZeroDateTime=True or ConvertZeroDateTime=True in the connection string. See https://mysqlconnector.net/connection-options/ .

No workaround.

Fixed in 2022.1.300

CE00034162

16/1/2023

Slow response when processing sales order

In Sales Orders (SO301000) when creating a new sales order with order method Counter, creating a payment may take around 30 seconds and clicking the process button may take 2-3 minutes.

Contact MYOB support for an SQL script to fix the issue.

Fixed in 2022.1.204

CE00033145

9/12/2022

Error when preparing a sales invoice after changing inventory lot or serial number

After changing the Lot or serial number for inventory, Shipment (SO302000), you may get an error when clicking Prepare invoice.

Error: PR Error: Sales Order Line: Order Type = SA; Order Nbr. =3901; Line Nbr. = 20: An error occurred during processing of the field Lot/Serial Nbr. value DEMO-VAYA-CASE2 Error: The field LotSerialNbr cannot be updated in this record because the field is disabled.

Contact MYOB support for an SQL script to fix the issue.

Fixed in 2022.1.204

CE00033576

9/11/2022

Error when changing a production order's source

In Sales Orders (SO301000), for a QT order with an entered estimate, in its Production Order Maintenance window's References tab, after you change the source to configuration, you may get an error.

AM Error: The following error occurred when the system tried to copy the BOM: Error: An invalid argument has been specified. Parameter name: Source ID

There are a few workarounds when changing the source from Estimate to Configuration:

  1. Select a non-item default configuration ID (that belongs to the same BOM as the item default configuration ID) > Then select the item default configuration ID.

  2. Select the BOM of of the item default configuration ID > Then select the item default configuration ID.

  3. Do not specify an item default configuration ID.

Fixed in 2022.1.302

CE00032462

1/11/2022

Error when releasing a bill

In Bill and Adjustments (AP3010PL), you may get an error after you click Release. The bill is under reclassification status and cannot be released or closed even though it has an attached payment.

Error: "Another process has added the 'POAccruralDetail' record. Your changes will be lost."

Contact MYOB support for an SQL script to fix the issue.

Fixed in 2021.2.300, 2022.1.1, 2022.2.101

CE00032214

13/10/2022

Mobile device not showing on Users screen's Devices tab

After connecting the Android mobile app to a 2022 version's MYOB Advanced site, the device may not appear on the Users screen's Devices tab.

No workaround.

Fixed in 2022.2.101

Not available

15/7/2022

Cannot run Reconciliation-deduction for Land Asset

Once a credit application is applied to an asset the Reconciliation field is greyed out only Addition is available to select, not Deduction.

  1. Create a reversing transaction for the credit adjustment by using copy and paste document, but changing the sign on the amount

  2. The reversing transaction will be listed on the Reconciliation tab of the asset

  3. Create Debit Adjustment and select it on the Reconciliation tab

Change request on Acumatica side, no ETA

CE00029013

3/5/2022

Duplicate equipment item numbers

The Last Number field has reset to 000001 in equipment numbering sequence FSEQUIP. This has caused multiple equipment items to be created with the same equipment number.

Manually create a new equipment item document and delete one of the duplicated IDs.

Fixed in 2022.1.203

CE00021106

22/4/2022

Unable to add contacts to a customer on credit hold

When customers are on credit hold on the Customers screen (AR3030PL), you cannot add new contacts to their record.

Take the customer off credit hold, add the contacts, then put the credit hold back on.

Fixed in 2022.2.101

CE00022951

21/4/2022

Opportunity last modified date not updating

The last modified date of an opportunity is not updated when new activities (i.e. notes or tasks) are added.

From the Column Configuration, add Last Outgoing Activity and Last Incoming Activity to the Generic Inquiry for Opportunity

Acumatica advised this remains in the backlog of Change Request but is not targeted to be fixed anytime soon

CE00023389

17/10/2022

Incorrect attachment icon in the list of kits

Kit Assembly (IN3070PL) may show incorrect attachment icons for kits that have attachments.

Click into the kits individually to see if they have attachments.

Fixed in 2022.2.200.

CE00031809

3/10/2022

Cancelled invoice has been emailed out more than once

In Invoices and Memos (AR3010PL), cancelled invoice may have been emailed out more than once, shown by clicking on the Activities button.

No workaround.

Fixed in 2021.2.302.

CE00031425

28/9/2022

Error when auto-matching bank transactions

In Process Bank Transactions (CA3060PL), clicking on Auto-match button might encounter error.

Error: 'FinPeriodID' cannot be empty.

Set the open financial period and master financial calendar to a future date. Alternatively, manually match bank transactions.

Fixed in 2021.2.302

CE00031314

21/9/2022

Incorrect progress in project transactions

After entering the hours in Employee Time Card (EP406000), the converted quantity of days in Project Transactions (PM304000) might be incorrect due to roudning from four to two decimal places.

Manually edit the converted quantity in four decimal places.

Fixed in 2021.2

CE00031192

10/8/2022

Error when applying landed cost to transfer receipts.

If the user doesn't have access to the sending warehouse's branch, they get an error when applying the Landed Cost to transfer receipts.

Error: Landed Cost is not applicable for selected Transfers

No workaround.

Fixed in 2022.1.301

CE00029411

15/7/2022

UDF data disappears from ARInvoice

After a payment is released to the ARInvoice (AR301000), the UDF entry disappears.

No workaround.

Fixed in 2022.2.101

CE00025263

23/5/2022

Storage Summary not automatically populating

The Storage Summary (IN409010) does not pull through the Expiration Date or Lot Serial Number from the Inventory Summary (IN401000).

No workaround.

Fixed in 2022.2

CE00027482

20/5/2022

Unable to remove holds on documents from the Purchase/Sales Order screens.

Users with view-only access rights to the Purchase Orders or Sales Orders screen can't take the respective documents off hold, even though they can put them on hold.

No workaround.

Fixed in 2022.2

CE00026843

10/5/2022

Project management transactions inheriting old dates

When a project management transaction for the unbilled remainder is created from a released AR invoice, it inherits the invoice's date and period. This can create transactions in previous periods, which may be incorrect.

Reopen the closed period to release the PM transaction and update its date.

Fixed in 2022.2

CE00025035

1/6/2022

Project Template task types not updating projects

When creating a new Project (PM301000) from a Project Template (PM2080PL) the task Type field shows as Cost and Revenue instead of what is on the template.

Manually change the task type after creating the project.

Fixed in 2022.2 and 2022.1.200.

CE00026744

30/3/2023

Different bank balance in Account Details screen

The Ending Balance in the Account Details screen (GL404000) could be different to any other screens, including Account Summary screen (GL401000), Trial Balance Report and Balance Sheet.

Recalculate Account History (GL509900).

Fixed in 2021R122, 2021R212, 2022R105.

CE00035634

27/10/2022

Cannot license MYOB Advanced

After installing MYOBAdvConfig.exe, in the License Maintenance screen (SM201510) > Enter Licence Key tab, when you save the MAK key it does not save and register.

Contact MYOB Operation team for a license file to fix the issue.

Fixed

CE00032262

21/9/2022

Non-billable activities are showing as billable

In the Projects (PM301000) and the Employee Time Activities (EP301000) screens, activities marked as non-billable may still still show in the billable time column, even though they should show as zero. This will affect project billing.

Contact MYOB support for an SQL script to fix the issue.

Fixed in 2022.1.100

CE00026879

CE00025534

20/4/2022

Calendar board service order links not working

On the Calendar Board screen (FS300300) the service order number below the appointment number should be a link.

Open the appointment link first, then the service order.

Fixed in 2022.1.100

CE00024902

3/5/2022

Field not highlighted on error when creating a business account

On the Business Accounts form (CR303000), the system is not marking the Last Name box in the Primary Contact section on the General tab as mandatory. It displays an error.

"Error: Inserting ‘Contact’ record raised at least on error. Please review the errors"

Fill in the Last Name field.

Fixed in 2022.1.100

CE00021339

6/6/2022

Tax report (TX502000) does not include CA transactions

The Release tax report screen (TX502000) does not include any cash transactions.

Contact MYOB support for an SQL script to fix the issue. Or find cash transaction on other screens, such as CA3040PL.

Fixed 2021.2.204

CE00027823

1/9/2022

Sales order loses tax amount when date is changed

After adding an inventory item in a Sales Orders (SO301000), if the transaction date is then changed, both the GST Taxable Total and Tax Total amounts might show as zero incorrectly.

Enable Customer Discounts feature in Enable/Disable Features (CS100000).

Fixed in 2021.219

CE00030623

25/7/2022

Incorrect Average Cost in stock items

An incorrect unit cost on Inventory Transaction History (IN405000) is causing incorrect Average Cost in stock items.

Contact MYOB support for an SQL script to fix the issue.

Fixed in 2022.1.100

CE00029377

30/6/2022

Funds transfer not creating a batch on the source account (CA301000)

Funds transfer has not created a batch on the Source Account (CA301000). The GL batch is showing as a duplicate in Reconciliation Statement of the Transfer Out bank.

No workaround.

Fixed in 2021.2.300

CE00028557

20/5/2022

Project Quotes show incorrect amounts if tax category is inclusive

Project Quotes (PM304500) show the GST inclusive amount as the Total Sales so the Quote Total is wrong.

No workaround.

Fixed in 2021.2.300

CE00027436

20/5/2022

Unable to limit sub-account access from the Expense Receipts screen

When a user is in a group with restricted Sub Account by Branch Access (GL103060), they can still see all the subaccounts on the Expense Receipts screen (EP301010), even the restricted ones.

No workaround.

Fixed in 2021.2.300

CE00026286

20/5/2022

Sorting the Transactions by Account Report changes the beginning balance

The Transactions by Account Report (GL633500) default sort criteria is Subaccount.Subaccount. When this field is removed the beginning balance is recalculated, even though the transactions on the screen are still correct.

Use this fixed version of the report.

Fixed in 2021.2.102

CE00026375

20/5/2022

Problems with imported supplier price worksheets

Two related issues when importing a Supplier Price Worksheet (AP2020PL):

  • Pricing lines are being added when existing ones should be updating the existing ones

  • Those added pricing lines have the Source Price updated to with the default price, instead of the imported value.

Clear the rows after export and ignore the source price column.

Fixed in 2021.2.102

CE00026491

20/5/2022

User-defined field values are not coming through to recurring invoices

When recurring invoices are created, they are not bringing through any user-defined fields as they should.

Manually add user-defined field values to recurring invoices.

Fixed in 2021.2.204

CE00026924

12/5/2022

Generate Period not working for some Projects

Using Generate Period (PM209600) in Project Budget Forecast, is unsuccesful for some periods with transactions.

No workaround.

Fixed in 2021.2.300

CE00027162

3/5/2022

"Move next" error when paying invoices using Enter Payments

When paying a released invoice using Enter Payments (AR301000) an error will display if there is an unreleased credit memo applied to it.

"An unhandled exception has occurred in the function 'MoveNext'. Please see the trace log for more details."

Release the credit memo, or delete the application in the Applications tab.

Fixed in 2021.2.200

CE00021544

20/5/2022

Supplier Inventory ID not appearing in PO Alternate ID field

When using the cross-reference items feature with sub-items enabled, non-stock items' Supplier Inventory ID is not populating the Alternate ID field on purchase orders.

Manally enter the Alternate ID field on the purchase order.

Fixed in 2021.2.200

CE00026804

15/11/2021

Versions tab missing from File Maintenance

When you're in File Maintenance, the Versions tab is missing.

Contact support to have the ESign feature added to your licence. Once added, go to Enable/Disable Features screen to activate it.

Fixed in 2021.1.500

CE00019859

17/9/2021

Error 2021.1: "You have insufficient rights to access the object ()."

After opening an invoice on the Invoices and Memos screen (AR301000), if you click Reports, you get an error: "You have insufficient rights to access the object ()."

Access reports by clicking the down arrow () next to Reports.

Fixed in 2021.1.300

CE00017800 

30/4/2021

Error 2020.5.5.2354: "An error occurred during processing of the field Branch value B10 GL..."

When trying to release a tax report on the Release Tax Report screen (TX502000), you might get an error: "An error occurred during processing of the field Branch value B10 GL Error: Inter-Branch Transactions feature is disabled."

No workaround.

Fixed in 2021.1.400

CE00015906

19/5/2021

Known issue 2020.5.5: Shared filter tabs have disappeared

After upgrading to version 2020.5.5, you might see that shared filter tabs have disappeared from Inquiries screens – for example, the All Emails screen.

No workaround.

Fixed in 2021.1.400

CE00016305

8/7/2021

Known issue 2020.5.4.1914: Child accounts not listed on AR Aging (Summary) report

The AR Aging (Summary) report doesn't list a customer's child accounts, even if you select the Group by Parent Account when running the report.

No workaround.

Working as intended

CE00017506

11/1/2021

Known issue 2020.4.3.8421: Customer statement is blank after being printed

When you print a customer statement from the Print Statements screen (AR503500), the statement might be blank or missing information.

No workaround.

Fixed in a recent version

CE00013462

Advanced Payroll

Australia and New Zealand

Date

Issue

Description

Workaround

Status

Reference

12/3/2024

Paygroup rate fields are not auto updated with Calendar change

In Pay details screen - Pay groups tab, when employee’s pay groups calendar gets updated, the hours & days columns (1st 4 columns) get updated automatically but it doesn’t recalculate the rate fields i.e., frequency amounts, standard rate, daily rates etc.

Manually enter different value into “Annual salary “ field → save. Then change the “Annual Salary” back to the desired original value → save. This would recalculate the rates using the “annual Salary & latest calendar values.

Under Investigation

CE00035346

4/12/2023

Entitlement Accrual Pay Item Amount not updating standard pays

On the accrual payitem, when changing the ‘Amount’ in the calculation method, It doesnt update the value in the employees standard pay

  1. Manually removing the Pay Item and Adding back in Standard Pays will show the updated figure, or

  2. Manually changing the Amount figure in Standard Pays.

Under Investigation

CE00043784

6/9/2023

Pre-Tax Deduction missing from payslip

If employee has deduction item with taxation using Pre tax deduction: Custom Rate. The pay item will not show ion pay slip even if the visibility settings on pay slip is on.

No workaround

Under Investigation

ADV-53324

13/7/2023

Incorrect Rollover due to entitlement order

When the entitlement periods are not created in chronological order, i.e. 6-12 period first then 0-6 period, the Rollover will not be correct

Set the entitlement period order chronologically

Under Investigation

ADV-52604

10/6/2022

Negative entitlement accrual value on rollover when exceeding Limit Total Accrual

During the rollover period, if the entitlement to be rolled over exceeds the set Accrual limit, The accrual balance of the entitlement will show as a negative amount.

No workaround

On Hold

CE00027285

2/2/2021

Incorrect tax on one-off pays

Tax on one-off pays is only based off the income in that pay. it does not take other completed pays in the pay period into account.

Create a pay item to be used in one-off pays with Tax set to custom amount.

Backlog

CE00022729

New Zealand only

Date

Issue

Description

Workaround

Status

Reference

14/9/2023

Unable to access Leave Pay Run Details from Employee Work Schedule

On the employee work schedule, users are unable to view the PayRun details when leave has been applied. A 'Yes' would appear and is a hyper link, but if the leave type is 'Annual Leave' no details can be viewed. Other leave types are unaffected.

No workaround

Under investigation

CE00039282

8/9/2023

Notional end date decreases when adding public holiday

In the termination window, if a public holiday is added outside of the notional period, the entered notional date will change (decrease)

No workaround

On Hold

ADV-53406

9/1/2023

Incorrect second Lump Sum accruals

When an employee has multiple entitlement roll over periods, The second lump sum amounts do not accrue correctly if there are payments in advance made.

Make a leave adjustment

On Hold

CE00033815

10/11/2022

Earnings not liable for ACC Earners' Levy not calculating on Employment Info Return

The "Earnings not liable for ACC Earners' Levy" does not show on the "Employment Info Return".

No workaround

Under investigation

CE00030961

9/6/2022

No holidays start date for imported annual leave requests

When multiple annual leave requests are captured via ESS or imported via timesheets that should be treated as continuous leave, the holidays start date is not being brought through.

Manually update the holidays start date in the days taken screen so that the separate requests are correctly associated with the holiday start date.

Backlog

ADV-38385

9/6/2022

Not all annual leave rates are date effective based on the start of continuous leave

Not all annual leave rates are date effective based on the start of continuous leave. AWE and OWP s8.2 is date effective, but OWP s8.1 and OWP s8.3 are not date effective.

Override the rates on the leave summary for backdated leave if needed.

Under investigation

ADV-38387

1/1/2022

Incorrect limit on IRD deductions when current pay is changed

If an employee has a legislated IRD deduction, it gets applied correctly when the current pay is created from the standard pay. When there is a change to the current pay, the recalculation incorrectly applies the limit and sets it to 0. 

Remove the item and add it back.

On Hold

CE00019634

Australia only

Date

Issue

Description

Workaround

Status

Reference

09/11/2023

Incorrect working holiday maker tax withholding

For companies not registered with the ATO as an employer of working holiday makers, then MYOB Advanced Payroll doesn't automatically withhold tax for working holiday makers at the ATO-specified rate.

Employer has to register as an employer of working holiday makers.

Under investigation.

CE00042606

29/09/2023

Copying a tenant also copies the Workforce management integration API key.

If you copied a live tenant to make a test tenant, then imported Workforce Management timesheets in a test tenant and used the Mark as Processed in WFM action, you couldn't import the timesheets in the live tenant.

Export and import a snapshot of the tenant instead.

Under investigation.

N/A

26/5/2023

Pre-Tax Deduction not calculating on Termination Payment

When the 'Deduct as Pre-Tax" option is used in the Termination Wizard, the full amount will not be deducted if the total amounts from other pay items (excluding the ETP payments) are not equal or more than the deducting amount

No workaround

Under investigation

CE00037593

Resolved issues

Date

Issue

Description

Workaround

Status

Reference

27/10/2023

Unable to select Branch in 'Previous ID Update' screen

The branch selector doesn't work when there are 'multi-branches' are used.

The top filter isn't needed to process a submission. (It just helps quickly select and view company details)

The user can still select employees to send or if they want to filter on the branch column in the grid and select all. Once they have selected, the submission will still send the previous IDs (Employer and Employee’s previous IDs)

Once submitted they can see all submitted data form the manage batch screen.

Fixed in 2023.1.300

CE00042045

24/10/2023

SMSF payments not being included in batch payments

In Advanced, Super Batch payments are showing SMSF payments being paid, however these are not being included in the bank deductions to Super Choice even though there are no rejections from the SMSF.

The cause is due to the member ID field being blank.

Enter a member ID for the employee. (Even if the SMSF hasn't officially issued one for the employee).

Fixed in 2023.1.300

CE00039845

 29/09/2023

Secure Authentication Provider Not Registered error when clicking Complete on the Pay Run Details form (MPPP3120).

After enabling Azure AD authentication, an error message is displayed when completing a pay run.

Secure Authentication Provider Not Registered.

Secure authentication provider not registered to send STP reports to the ATO. Contact MYOB Support to be granted Secure authentication access.

Disable Azure AD until the issue is resolved.

  1. Go to the Security Preferences form (SM201060).

  2. Click Configure Azure AD.

  3. Deselect Enable Azure AD.

Fixed in 2023.1.1.

CE00037056

25/7/2023

Employee Work Schedule Import does not show a count of imported records

When an automation schedule runs for the Employee Work Schedule Import, there is no record count of how many items were imported.

No workaround.

Fixed in 2022.2.200

CE00032891

25/7/2023

Incorrect report values

For open pays, the Pay Comparison, Pay Summary and Pay Run Details reports can have incorrect values.

A workaround is available to get the correct employer superannuation totals that should be in the Pay Summary report:

  1. Run the open Pay Run Details report.

  2. Export it to Excel.

  3. In Microsoft Excel, use AutoSum to get the correct employer superannuation totals.

Fixed in 2022.2.200

CE00035628 CE00034928 CE00035567 CE00036390

25/7/2023

Issue when importing employee work schedule when actual hours already exist

If an employee's work schedule has standard hours or scheduled hours imported, the worked day is set to true. Whereas if the employee's standard hours or shift is removed and an employee work schedule import is run, the worked day will be set to false. You may encounter an issue when you import an employee work schedule over the same time period and the worked day is set to false.

Do not import Employee Work Schedule for pay periods that have already been processed. If using an Automation schedule, schedule for after each pay run.

Fixed in 2022.2.200

CE00032891

10/3/2023

Incorrect annual gross YTD earnings on terminations

If an employee is terminated that received pay an ad hoc pay run that has no leave accrual pay item, e.g. a bonus pay run that only has the bonus payment, the payments in that pay that is liable for holiday pay will not be considered as part of their Annual Year to Date Gross Earnings.

In the termination wizard, the calculation for the 8% on gross earnings since last anniversary (value of the accruals) needs to be manually calculated and entered using the custom amount field along with a comment. 

Fixed in 2022.1.200

CE00026295

10/02/2023

Incomplete employee information

When there are fields missing information in an employee record, you may not receive any warning of the outstanding actions. This is generally caused by an issue with the Employee ID.

A few workarounds are available:

  1. Turn off auto numbering on the employee segment key.

  2. As part of an onboarded employee review, double check super funds, and tax settings. These can be checked by reviewing the error message and employees pay details.

  3. Edit an employee in MYOB Advanced Workforce Management after they are onboarded so that a update sync happens.

Fixed in 2022.2.100

Not available

23/5/2023

Incorrect other leave (hours) quantity when imported via timesheets

When importing timesheets, the quantity of other leave (hours) may be incorrect. The incorrect quantity will appear on the payslip and in the Leave Summary. Where the hours requested differs from the scheduled hours the current pay will also show an incorrect quantity.

Process the other leave payments directly in a pay run through the ‘days taken’ feature.

Fixed in 2022.1.300

Not available

8/3/2023

Error when terminating employee

In Manage Pays screen (MPPP4110), when terminating an employee by adding a last date, you may encounter a red cross with the error below.

Error: Insufficient work schedule to determine notional end date.

Remove any records from that employee's work schedule that are after the termination date. 

Fixed in 2022.2.100

CE00035372

31/10/2022

Unable to increase an employee's public holiday hours.

When trying to increase the hours an employee worked on a public holiday, they will not go above the emplyee's normal working day.

  1. Turn off auto leave reduction.

  2. Override trhe salary to be higher than the standard quantity per fortnight.

Fixed in 2021.2.300

CE00026859

19/8/2022

Unable to correctly set up pay item liability for casual holiday pay

When setting up a pay item liability for casual holiday pay, you cannot choose to set up the pay item liability as percentage of liable for holiday pay or tick the liable for holiday pay option.

Two options:

  • Untick the liable for holiday pay for the pay liabilities

  • Set up the pay item to do a percentage of selected pay items (summed).

Both of these need to be carefully managed to ensure pays are correct. Check with your partner or MYOB support if you're not sure.

Fixed in 2021.2.300

-

12/7/2022

In the Leave Summary, the rate inspectors lookback period start date is not inclusive

In the Leave Summary, the rate inspectors lookback period start date is not inclusive. Boundary pays where the period end date is on the lookback period start date will not be included which is confusing. 

This is a UI issue only, the calculation is correct.

Fixed in 2021.2.300

CE00025582

23/9/2022

Public holiday worked uses the FBAPS rate

 If the FBAPS is set the ADP, the public holiday worked will be paid out at 1.5 of ADP. 

Override the rate in the leave summary screen.

Fixed in 2021.2.300

CE00021775 

13/7/2023

Unable to access some entitlements in your standard pay

Employee Self Service (ESS) will only give you access to entitlements in your standard pay, including alternative leave and TOIL.

For a leave item to appear in ESS, it must be linked to a standard pay or have the 'Non-accruing Entitlement' option ticked

Working as intended

CE00023741

1/12/2022

OWP leave only calculates on 3 weeks

If you have changed the pay frequency, especially from "Weekly" to "Fortnightly", you may experience OWP 4 week leave only calculates on 3 weeks, less than expected in Manage Pays.

Manual workaround required.

Fixed in 2022.1.200

CE00033191

14/12/2021

Error: "Batch Status invalid for processing"

On the Release Transactions screen, for Module type PA, GL batches can't be released and you see the error "Batch Status is invalid for processing".

Contact support so they can run a script to fix the issue.

Fixed in 2021.1.400 & 2022.1.200

CE00021568

27/3/2021

"Employee does not work on this day -0.00" error when importing public holiday batches

This error is displayed when importing a public holiday batch and a public holiday is not in an employee's schedule but is set to be a work day in their calendar.

Delete the item from the batch to proceed with import for other employees.

Fixed in 2021.2.300

CE00015817

10/1/2022

Public holidays not importing

Public holidays don’t import when there is no income pay item in the current pay.

Add the missing public holidays manually.

Fixed in 2021.2.300

CE00023507

21/3/2022

Termination incorrectly counting entitlements as active

The termination wizard may incorrectly count inactive entitlements as active for employees who have moved from one annual leave entitlement to another.

Check their earned and accrued balances in the termination wizard. If the calculated balances are incorrect override the value with a custom amount and comment.

Fixed in 2021.1.300

CE00025582 

15/11/2021

Versions tab missing from File Maintenance

When you're in File Maintenance, the Versions tab is missing.

Contact support to have the ESign feature added to your licence. Once added, go to Enable/Disable Features screen to activate it.

Fixed in 2021.1.500

CE00019859

17/9/2021

Error 2021.1: "You have insufficient rights to access the object ()."

After opening an invoice on the Invoices and Memos screen (AR301000), if you click Reports, you get an error: "You have insufficient rights to access the object ()."

Access reports by clicking the down arrow () next to Reports.

Fixed in 2021.1.300

CE00017800 

30/4/2021

Error 2020.5.5.2354: "An error occurred during processing of the field Branch value B10 GL..."

When trying to release a tax report on the Release Tax Report screen (TX502000), you might get an error: "An error occurred during processing of the field Branch value B10 GL Error: Inter-Branch Transactions feature is disabled."

No workaround.

Fixed in 2021.1.400

CE00015906

19/5/2021

Known issue 2020.5.5: Shared filter tabs have disappeared

After upgrading to version 2020.5.5, you might see that shared filter tabs have disappeared from Inquiries screens – for example, the All Emails screen.

No workaround.

Fixed in 2021.1.400

CE00016305

8/7/2021

Known issue 2020.5.4.1914: Child accounts not listed on AR Aging (Summary) report

The AR Aging (Summary) report doesn't list a customer's child accounts, even if you select the Group by Parent Account when running the report.

No workaround.

Working as intended

CE00017506

11/1/2021

Known issue 2020.4.3.8421: Customer statement is blank after being printed

When you print a customer statement from the Print Statements screen (AR503500), the statement might be blank or missing information.

No workaround.

Fixed in 2021.1

CE00013462

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