MYOB Advanced Known Issues
This page lists current issues affecting MYOB Advanced, and how close we are to fixing them.
If you can't find your issue, contact us to report it.
Advanced Business
Date | Issue | Description | Workaround | Status | Reference |
---|---|---|---|---|---|
24/07/2024 | Sales Order (SO301000) cannot be shipped in full. Unable to create shipment for non stock kit item attached to a stock component with no available stock | Unable to create Shipment from Sales Order using a non stock kit item. Receive the error message: Order SO cannot be shipped in full. Check Trace for more details. | NA | Under investigation | CE00047967 |
15/07/2024 | Unable to log into the Outlook add-in, receive error: You are not currently logged in | Users are unable to log into the Outlook add-in in build: 2023.1.301. When attempting to log in, they receive error: You are not currently logged in | NA | Under investigation | CE00049278 |
15/07/2024 | Performance issue in Purchase Receipt Details by Supplier (PO621000), receiving error: The Command Timeout expired before the operation completed | Performance issue in Purchase Receipt Details by Supplier (PO621000), receiving error: The Command Timeout expired before the operation completed Issue occurs in build: 2022.2.300 | NA | Fixed in Acumatica 2023R214, will be merged into upcoming release 2024.1 | CE00048448 |
15/07/2024 | IN402000 Inventory Inquiries Not Populating the Inventory ID and Details when a Critical Material is drilled down from SO screen (SO301000) | Inventory Inquiries Not Populating the Inventory ID and Details when a Stock Item is drilled down through: Sales Order (SO301000)→ Production Order (AM201500)→ Critical Material (AM401000) → Stock Items (IN202500) → Inventory Allocation Details (IN402000) |
| Under investigation | CE00049134 |
15/07/2024 | User Defined Fields (UDF) with Control Type: checkbox on Purchase Request not always being considered in approvals | A UDF with Control Type: checkbox on Requests (RQ301000) is used in the Approval Map, when the UDF is changed, it is not being treated correctly in the approval map, as the scenarios below:
| When a checkbox type UDF is added to the Approval Map, check/tick it twice if it needs to be unchecked/unticked | Under investigation | CE00049259 |
09/07/2024 | Can't save Kit Assembly when kit components that tracked Lot/Serial Number is having 0 or negative stock available, receiving error: Updating data for item 'xxx' on warehouse 'xxxx' will result in negative available quantity Also, Generate Numbers button on IN307000 Kit Assembly screen doesn't work for Lot/Serial tracked kit components | On the Kit Assembly (IN307000) form, the Generate button does not work in the Line Details dialog box of the Stock Components tab for lot- or serial-tracked kit components. | N/A | Under investigation | CE00049029 |
08/07/2024 | Project budget warning showing at invalid time in Purchase order | (PO301000) After raising budget for a project, updating existed Purchase order amount will trigger wrong warning message of exceeding budget, the warning ignores previously billed amounts of the purchase order | Specify available amount in the Ext. Cost field of the purchase order line before sending purchase order for approval. | Under investigation | CE00048423 |
27/06/2024 | Error when running Validate Supplier Balances, unable to complete (AP509900) | Error: This MySqlConnection is already in use. See Connection Reuse - MySqlConnector. This is because of a transaction which is too long. The Investigation is looking into how this be optimized | NA | Planned fix in Acumatica build 2024R2Ux, will be merged into upcoming releases 2024.2 | CE00048688 |
27/06/2024 | Negative Move transactions failing to process correctly for Backflush Non-stock item | (AM209000) The Qtys Actual and the Total Actual Costs in Production order are not calculated correctly when creating a move with Non-stock items and returned with negative move transaction, if the non-stock item marked as Backflush. | NA | Fixed in Acumatica 2024R108, will be merged into upcoming release 2024.1 | CE00048834 |
26/06/2024 | Site is slow and receives timeout error when lockout is initiated | After the site is lockout, the entire site slows, the screen freezes, especially the Tenants screen (SM203520) or gets a timeout error | Unlock the site | Under investigation | CE00047930 |
26/06/2024 | When replying to or forwarding an email the date and time of the last (sent/received) email in the thread changes | This occurs on Email Activity (CR306015), so therefore can accessed from All Emails, or other areas such as Cases or Projects | NA | Under investigation | CE00048537 |
25/06/2024 | Dead Stock (IN405500) average cost does not match the information provided in the Inventory Transaction history | Dead Stock Qty. on Dead Stock inquiry may be incorrect after the Recalculate Inventory process | Contact MYOB support for an SQL script to fix the issue | Under investigation | CE00048445 |
18/06/2024 | On Stock Items (IN202500), replenishment tab, classes are not validated against the Replenishment Classes which have been setup already | Users can save an invalid Replenishment Class that will be recopied in Warehouse Detail | NA | Under investigation | CE00047909 |
11/06/2024 | Unable to process Import Consolidation Data (GL509000) after upgraded to 2023.1.200, getting error with API license assignment | Consolidation (GL103000) and Import Consolidation Data (GL509000) are receiving error: You are not allowed to log in as you don’t have any API user licenses. This error occurs in 2023.1.200 | Contact MYOB support for a temparary API license | Under investigation | CE00047759 |
11/06/2024 | Deleted Sub production Orders are still showing in Critical Materials Screen | Once a sub production order is created, The link is not getting deleted from parent order. Therefore the deleted sub production order is still visible in Critical Material Screen (AM401000). Due to the same bug, deleted Subassembly order is also visible in production line details of parent production order. | N/A | Fixed in Acumatica 2024R101, will be merged into upcoming release 2024.1 | CE00048043 |
11/06/2024 | When we try to correct a Shipment (SO3020PL), Error is shown - A data corruption state has been detected. You cannot save the changes | Refer to Acumatica Community Forum post detailing the different situations this error can occur and the resolutions https://community.acumatica.com |
| Under investigation | CE00048159 |
05/06/2024 | (IN501000) Unable to Release IN Documents - IN Error: Updating item 'xx' in warehouse 'xx' caused cost to quantity imbalance | It seems this is caused by the Ext. Cost not having the same number of decimal places as Cost |
| Awaiting fix | CE00046883 |
31/05/2024 | On Drop Shipments, the link between Sales Order and Purchase Orders are not working. | On the Sales Orders (SO301000) form, when a sales order had multiple lines linked to drop-ship purchase orders, clicking the link in the Drop-Ship PO Nbr. column on the Details tab did not open the corresponding drop-ship purchase order on the Purchase Orders (PO301000) form. The same issue was with opening sales orders by clicking the links in the drop-ship purchase orders on the Details tab of the Purchase Orders form. |
| Fixed in Acumatica build 2023R118, will be merged into upcoming release 2023.1 | CE00047874 |
31/05/2024 | At Configuration Maintenance (AM207500), error when uploading Attribute Rules from Excel: Import has some error. The list of incorrect records is recorded in the Trace | It assigns invalid values to the Target Feature and Target Options fields when upload from Excel, to Rules table of the Attributes tab of the Configuration Maintenance (AM207500)form. | N/A | Fixed in Acumatica build 2024R106, will be merged into upcoming release 2024.1 | CE00048034 |
16/05/2024 | (AM209000) Warehouse selected from Product Configurator is not carrying onto the Production order detail | (AM209000) Warehouse selected from Product Configurator for Materials is not carrying onto the Production Order Details. When production order is created from SO, the production details is using the warehouse from Sales order and Production order summary, instead of Configurator. | Manually change the Warehouse of the materials added from the configurator record by selecting Override Warehouse in the Materials tab for each record on the Production Order Details (AM209000) form. | Fixed in Acumatica build 2024R106, will be merged into upcoming release 2024.1 | CE00047479 |
14/05/2024 | Generic Inquiry does not convert information to a decimal using the function CDec | The system converts eg, CDec(2.6) to CONVERT(DECIMAL, 2.6). SQL assumes DECIMAL(18,0) by default, rounding the value. This is not GI-specific; it is a bug of the Database layer | Use: =CDec(CDbl([InventoryItem.AVGLENGTH_Attributes])*100)/100 | Fixed in Acumatica build 2024R2Preview2, will be merged into upcoming release 2024.2 | CE00047519 |
02/05/2024 | On both the Bills and Adjustments (AP3010PL) and Invoice and memos screen (AR3010PL), an error message appears when opening files to attach documents "Failed to init SignalR hub" | The system displayed the Failed to init SignalR hub message in the Files dialog box on various forms Found in 2023.1.101 | N/A | Fixed in Acumatica build 2024R1Preview1, will be merged into upcoming release 2024.1 | CE00044678 |
02/05/2024 | Unable to create or update Wiki in one tenant, but be able to in another tenant | If customizing Wiki in both tenants. You can only update the wiki in the default (Main) tenant and not the second tenant | Completely signing out of the tenant (not using the selector on top of the screen) and logging into a second one using the log in form seems to fix wiki content list for both tenants | Fixed in Acumatica Build 2023R213, 2024R106, 2024R2Preview2, will be merged into upcoming release 2024.1 | CE00047226 |
30/04/2024 | Unable to change screen ID on a Generic Inquiry | Error occurs - this MySqlConnection is already in use. See https://fl.vu/mysql-conn-reuse | NA | Under investigation | CE00046928 |
29/04/2024 | Contact Class not defaulting when created through Primary Contact on Customers screen (AR303000) | If you add a contact via Primary Contact, then the created contact record does not have a default contact class assigned. However, if you create a new contact from the Contacts screen, then it defaults the contact class | Manually add the contact class | Fixed in Acumatica Build 2024R2Beta, will be merged into upcoming release 2024.2 | CE00047113 |
24/04/2024 | Purchase Receipt with linked landed cost is blank in Purchase Receipt UI (PO302000) | On Purchase Receipts (PO302000), a linked landed cost document was not displayed on the Landed Costs tab if the Allocation Method was set to None for the related landed cost code on the Landed Cost Codes (PO202000) form | NA | Fixed in Acumatica build 2023R210 and 2024R102, will be merged into upcoming release 2024.1 | CE00047096 |
24/04/2024 | When exporting a report from Advanced, some custom columns show blank | Custom fields are not exported when the report is serialized | Option 1: Run the report in smaller (period) batches Option 2: In the Report Designer, set CanGrow=true for the text boxes that are missing. | Fixed in Acumatica build 2024R1RC, will be merged into upcoming release 2024.1 | CE00047036 |
16/04/2024 | Received error: “A field named ‘NoteText’ already belongs to this ReportTable” when using a simple EPTimeCardDetail table only and trying to export the Generic Inquiry to a report | Unable to process: Export to Report for the Generic Inquiry containing the table: EPTimeCardDetail, getting the error | N/A | Fixed in Acumatica build 2024R1, will be merged into upcoming releases 2024.1 | CE00046871 |
15/04/2024 | The amended item and quantity in Request (RQ301000) does not flow to Requisition (RQ302000) correctly | When the inventory item is changed on a request line the Open Qty is wrong when using the Add Requested Items on a Requisition (RQ302000) | Option 1
Option 2 Publish customisation: ADV57467.zip | Under investigation | CE00046848 |
2/04/2024 | Exporting Results of Transaction by Account Report (GL633500) to Excel the totals are showing as incorrect | When the report is run to screen or exported to PDF the report Project Totals are correct, but when exported to excel the project totals are accumulating across all projects. | Use Export to PDF | Under investigation | CE00046346 |
28/03/2024 | When changing tenants on Calendar Board (FS300300) screen, data from previous tenant still remains | In the Calendar Board (FS300300), Staff Calendar Board (FS300400), Staff Working Schedule Board (FS300500), and Room Calendar Board (FS300700) forms, the data does not refresh after switching tenant | Log out and log back with the new tenant via the main login screen | Fixed in Acumatica build 2024R1Beta, will be merged into upcoming releases 2024.1 | CE00046493 |
20/03/2024 | Unable to Recalculate Customer Balances (AR509900) | After about 10minutes the error appears “The Command Timeout expired before the operation completed’’ | Use AR509901 or raise a ticket with Support to increase timeout | Planned fix in Acumatica build 2024R2Ux, will be merged into upcoming releases 2024.2 | CE00045917 |
20/03/2024 | Error when trying to remove a line from Service Contract Schedule (FS305100) - This record is referenced by at least one 'FSScheduleDet' record. The operation cannot be completed | This occurs if the Schedule Generation Type - Appointment | NA | Under Investigation | CE00046156 |
03/03/2024 | Doc. Type filter are not working in Run Recognition (DR501000) | The simple filter did not work properly for the Doc. Type column on Run Recognition (DR501000) | NA | Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming releases 2024.1 | CE00045745 |
19/03/2024 | Kit Assembly (IN307000) give error when save with out of stock components, Error: Updating item ‘x' in warehouse 'x' quantity available for shipment will go negative Build: 2023.1.200 | If the Allocate Items in Documents on Hold check box was selected on the Inventory Preferences (IN101000) form and on the Stock Components tab of the Kit Assembly (IN307000) form, an item was added to a kit assembly of the production type, and the available for shipping quantity would become negative, a user could not save the kit assembly with the On Hold or Balanced status due to the following error: IN Error: Updating item 'X' in warehouse 'Y' quantity available for shipment will go negative. | Option 1 On the the Inventory Preferences (IN101000) form, do the following:
Option 2 On the Item Classes (IN201000) form for the corresponding item class, enable the Allow Negative Quantity check box in the General Settings section on the General tab. Option 3 Publish customisation: NegAvailQtyKitAssemblyEntryExt.zip Note: When you upgrade the system to the version that contains the fix for the issue, you must unpublish this customization package | Fixed in Acumatica build 2023R208, will be merged into upcoming releases 2024.1 | CE00046211 |
14/03/2024 | The filters for Business Account and Business Account Name does not work in Bank Transactions History (CA402000) | At Bank Transactions History (CA402000), the filters for Business Account and Business Account Name columns does not work | NZ | Fixed in Acumatica build 2024R102, will be merged into upcoming release 2024.1 | CE00045888 |
29/02/2024 | Equipment (FS205000) labels are not visible / too short | At the Equipment (FS205000) in Equipment Maintenance, the labels are cut off and need to hover mouse over to see it | NA | Fixed in Acumatica build 2024R1Beta, will be merged into upcoming releases 2024.1 | CE00045511 |
21/02/2024 | (CA501000) Unable to process Bank transactions process due to this error message. Error: Key field cannot start with a leading space | When processing a bank transaction on (CA501000) an error message may be encountered - Key field cannot start with a leading space | Contact MYOB support for an SQL script to fix the issue | Fixed in Acumatica build 2023R212, will be merged into upcoming release 2024.1 | CE00045350 |
13/02/2024 | Related Entity on Task (CR306020) redirecting to irrelevant screen | Issue occurs when creating a Task from Receipts (IN301000), Adjustments (IN303000), Transfers (IN304000) or Issues (IN302000). When clicking on Related Entity the system pops up the Kit Assembly screen which is irrelevant here | Manually locate the relevant screen | Fixed in Acumatica build 2024R2Preview1, will be merged into upcoming release 2024.2 | CE00045120 |
24/01/2024 | Attach Image error, File type thumb.standard is not allowed | Cannot upload multiple photos or video from gallery when using the IOS mobile app, encounter error: File type thumb.standard is not allowed | Export photo as jpeg to files and select attach document | Fixed in Acumatica IOS build 23.057.0, will be merged into upcoming mobile release | CE00044418 |
03/01/2024 | Unable to disable the warehouses (IN2040PL). Getting the error - This MySqlConnection is already in use. | The real exception should be 'Connection Timeout'. | NA | Planned fix in Acumatica build 2024R1RC, will be merged into upcoming release 2024.1 | CE00044180 |
19/12/2023 | Users are able to delete ‘released’ lines on Daily Field Report (PJ304000) by putting it on hold. These changes do not update everywhere | Users are able to delete time activities with Released status in the Daily Field Report (PJ304000), these activities were deleted from the *Activities* tab on the Projects (PM301000) form of the related project, but project transaction related to the time activity was not reversed, resulting in the incorrect project balances. | No workaround | Fixed in Acumatica build 2023R207, will be merged into upcoming release 2024.1 | CE00043923 |
28/11/2023 | (CA306000) Warning message on left panel in Process Bank transaction Screen won’t stay all the time. The warning message will disappear when select on some other lines | This occurs for the warning "'Offset Account' cannot be empty." | Not needed. Transaction is not marked as Matched so will not be processed when Process action is taken. User will have to get back to this transaction anyway to complete the matching and will see warning then. | Awaiting fix | CE00043439 |
08/11/2023 | Unable to release or delete reclassified AP bill | After reclassifying an account, sub or project in AP bill, the status of the bill is changed to Under Reclassification, can't release or delete the batch as the options are greyed out | Disable Automatically Post on Release checkbox at the Accounts Payable Preferences (AP101000) form | Fixed in Acumatica build 2024R1Preview1, will be merged into upcoming release 2024.1 | CE00042786 |
27/09/2023 | Automation Schedule History (SM205035) is showing 0 records processed. However, they are transactions being created | Automation Schedule on Calculate Deprecation (FA502000) with Action Depreciate runs with 0 records processed on Automation Schedule History (SM205035). However, they are transactions being created | Ignore figures given on Automation Schedule History for the action - Depreciate. Refer instead to the Fixed Asset (FA303000) itself | Fixed in Acumatica build 2023R202. Will be merged into upcoming release 2024.1 | CE00041214 |
18/09/2023 | The banner at the top of screens goes blank when Company selection changes across Quick Cheques (AP304000) and Funds Transfers (CA301000) | At Quick Cheques (AP304000) and Funds Transfers (CA301000), when user change the companies at the top once or more times, the banner of the top screen goes blank | No workaround | Fixed in Acumatica build 2024R1RC, will be merged into upcoming release 2024.1 | CE00040088 |
13/09/2023 | Schedule email of customer statements from Print Statements (AR503500) shows zero records in processing results and schedule history | Automation Schedule (SM205020) set for emailing customer statement (AR503500) does not trigger for records and shows zero records on automation schedule history. | Manually send the customer statements | Planned fix in Acumatica build 2024R2Review2, will be merged into upcoming release 2024.2 | CE00041125 |
02/08/2023 | AP503000 Performance Issue in Payment process | The payment process is taking longer to process in build 2022.118.301.3266 | Publish customisation: DefaultCuryIDOnBankTaxes.zip to workaround issue | Awaiting fix | CE00039842 |
22/08/2023 | Export to Excel showing an incorrect value when exporting from Release Time Card (EP505010) | The Excel export is showing the Time Spent, Overtime, Total Time Spent, and Time Billable in minutes rather than hours | Convert value to hours or use the values displayed on Release Time Card (EP505010) | Fixed in Acumatica build 2024R1Beta, will be merged into upcoming release 2024.1 | CE00040429 |
16/08/2023 | Automation Schedule (SM205030) has its Next Execution Date going into the past | When an Automation Schedule (SM205030) runs longer than its next execution time, its Next Execution Date goes into the past | Ensure there is adequate time allocated for the schedule to run | Planned fix in Acumatica build 2024R1Ux, will be merged into upcoming release 2024.1 | ADV-50249 |
10/08/2023 | Unable to void Bank Deposit (CA305000). Error: Cash Drop Account cannot be found in the system. Please verify whether you have proper access rights to this object. | Customer may experience an error when attempting to void a Bank Deposit if the Cash Drop Account also equals the Cash Account of the deposit | Contact MYOB support for an SQL script to fix the issue | Fixed in Acumatica build 2024R1Beta, will be merged into upcoming release 2024.1 | CE00039996 |
03/08/2023 | Credit Memo cannot be applied to Invoice, error: AP document cannot be found in the system | If Auto-Apply Payments = TRUE for customer, the system creates applications for Pay-by-Line invoices that cannot be released | Contact MYOB support for an SQL script to fix the issue | Fixed in Acumatica build 2023R2Preview2, will be merged into upcoming release 2024.1 | CE00039869 |
31/07/2023 | Unable to apply Debit Adjustment to Bill for Retainage correction when documents is 0 balance, gets error: Attempted to divide by zeo | 'Attempted to divide by zero.' on attempt to release payment applied to zero-amount document with pending VAT recognized on payments | Contact MYOB support for an SQL script to fix the issue | Planned fix in Acumatica build 2024R2Ux, will be merged into upcoming release 2024.2 | CE00039376 |
21/07/2023 | In AR Balance by Customer report (AR632000), the hyperlink for 'applied to' column does not open the document | The hyperlink for 'applied to' column in AR632000 does not work | View the document in Invoices and Memo (AR301000) / Payment and Application (AR302000) | Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2024.1 | CE00037710 |
07/07/2023 | Encounter error when sort by Payment Date in Invoices and Memos (AR301000), Application tab, error: Unknown column 'ARPayment.DocDate' in 'order clause' | Invoices and Memos (AR301000), Applications tab: error when on attempt to sort or filter columns: Unknown column 'ARPayment.DocDate' in 'order clause'. Columns affected: Payment Date, Description, Currency, Payment Period, Status | No workaround. | Planned fix in Acumatica build 2024R2Ux, will be merged into upcoming release 2024.2 | CE00038620 |
06/07/2023 | Incorrect display of result after applying a filter in Generic Inquiry, the filtered records do not fill the screen correctly | After applying a filter in Generic Inquiry, the records per page do not fill the screen correctly | No workaround. | Awaiting fix | CE00037384 |
06/07/2023 | Tax is not calculated correctly when the Line Details are changed in the Sales Order/Quote with Estimates | When a Sales Order or Quote is including Estimate, editing the lines in Details in the order or quote is resulting in incorrect tax calculation | Under Taxes tab of the Sales Order or Quote, remove the Tax ID then insert it back to refresh the tax calculation | Plan to be fixed in Acumatica Build 2024R110 | CE00037348 |
06/07/2023 | Filters for Column: Operation ID does not return data correctly in Material Wizard 2 (AM300020) | Cannot filter the Operation ID column in Material Wizard 2, it gives no result when filtered with Equal or Contains | No workaround. | Awaiting ix | CE00037197 |
29/06/2023 | OData clear results in calculated data fields from Generic Inquiry | The OData connection is not loading the data from the calculated fields in Generic Inquiry | Manually enter the value in Excel | Fixed in Acumatica build 2023R2Preview2, will be merged into upcoming release 2024.1 | CE00038673 |
7/06/2023 | GST Taxable total in Sales Orders screen (SO301000) not matching with Taxable amount from the Tax Details tab | An unhandled exception thrown during the RowInserted/RowUpdated/RowDeleted events causes data consistency issues in some cases | Contact MYOB support for an SQL script to fix the issue. Preventive customization can also be provided at this time | Awaiting fix | CE00026669 |
15/5/2023 | User unable to log in due to invalid character in the date format in their user profile. | A user with an invalid characters in the Custom Locale Format tab on the User Profile form (SM203010) gets an error when logging in. We’re sorry! An error has occurred while processing your request | Remove the invalid character from the date format setting in User Profile | Fixed in Acumatica build 2023R2Beta, will be merged into upcoming release 2024.1 | CE00033890 |
18/4/2023 | Duplicate customer receipt notifications | When sending customer receipts, two notification emails are being sent to the customer instead of one. On the Notification Templates form (SM2040PL) you will see duplicate notification templates for customer receipts, but on the General Inquiry tab there is only one option. Deleting one template removes both of them, disabling customer receipt notifications. | Group the duplicate notification templates so that only one is sent. | Planned fix in Acumatica build 2023R2Preview2, will be merged into upcoming release 2024.1 | CE00035121 |
14/4/2023 | Contact tab on the Customer form (AR303000) loading very slowly. | The Contact tab on the Customer form (AR303000) is taking a lot longer to display data than it should – 10 seconds or more. This makes it very difficult to use the direct contact feature. | Publish customisation: AC267948fix.zip to workaround issue | Planned fix in Acumatica build 2024R2Beta, will be merged into upcoming release 2024.2 | CE00033718 |
9/3/2023 | Cannot change screen ID in site map | In Site Map form (SM200520), when changing any screen ID, it may remain unchanged after a refresh or you may encounter the error below when changing. Error: Updating 'Filter Header' record raised at least one error. Please review the errors. 'ScreenID' cannot be found in the system. | No workaround. | Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2024.1 | CE00035428 |
20/2/2023 | Cannot load Convert Purchases to Assets | When accessing Fixed Assets Module > Processes> Convert Purchases to Assets (FA504500) it may take longer than expected or you may get the error below. Error: Lost connection to MySQL server during query. | No workaround. | Planned fix in Acumatica build 2024R2Beta, will be merged into upcoming release 2024.2 | CE00034865 |
20/2/2023 | Voided payments showing on balance report | You may see closed voided payments from Cheques And Payments screen (AP3020PL) showing on the AP Balance By Supplier report (AP632500). | No workaround. | Planned fix in Acumatica build 2024R1Ux, will be merged into upcoming release 2024.1 | CE00034413 |
17/1/2023 | Task reminders flashing | Task reminder could flash and disappear without clicking. | Click at the company logo or go to Home page | Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2024.1 | CE00033979 |
2/12/2022 | Fixed asset account 2020 does not transfer its balance | In Account Details (GL404000), if the turnover field shows an imbalance, you may be unable to reverse the fixed asset account in Fixed Assets (FA3030PL). | Follow the steps below as a workaround:
| Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2024.1 | CE00033213 |
1/10/2022 | Shipment packages quantity is not updating | In Sales Orders (SO301000) > Shipments (SO302000) > Packages tab, enter details in the rows and save, the Packages field is not updated accordingly. | Refresh the browser and the Packages field should be updated accordingly. | Fixed in Acumatica build 2023R2Preview1, will be merged into upcoming release 2024.1 | CE00020306 |
22/9/2022 | Error when processing allocations after reversing an incorrect date | After reversing a transaction which had an incorrect post period, you might get an error in Run Allocations (GL504500). GL Error: This GL Allocation was last executed on [date]. You cannot run this GL Allocation with an earlier date. | Contact MYOB support for an SQL script to fix the issue. | Planned fix in Acumatica build 2024R2Ux, will be merged into upcoming release 2024.2 | CE00031204 |
Advanced Payroll
Australia and New Zealand
Date | Issue | Description | Workaround | Status | Reference |
---|---|---|---|---|---|
29/05/2024 | Pay Summary Report on Open Pay Runs show zero dollar values for Super/KiwiSaver | When a Pay Run is in an Open status, the Employee/Employer Super values show $0 in the Pay Summary, Pay Run Details and Pay Comparison reports | Export the values from the Employee Current pay screen | Fixed in 2023.1.500 | CE00046462 |
16/4/2024 | Employee information missing on Termination Wizard in Safari Web browser | From version 2023.1.200 onwards, information on the termination wizard is missing on Safari Web browsers | Use alternate web browsers - Chrome, Edge or Firefox | Under Investigation | CE00046870 |
12/3/2024 | Paygroup rate fields are not auto updated with Calendar change | In Pay details screen - Pay groups tab, when employee’s pay groups calendar gets updated, the hours & days columns (1st 4 columns) get updated automatically but it doesn’t recalculate the rate fields i.e., frequency amounts, standard rate, daily rates etc. | Manually enter different value into “Annual salary “ field → save. Then change the “Annual Salary” back to the desired original value → save. This would recalculate the rates using the “annual Salary & latest calendar values. | Under Investigation | CE00035346 |
4/12/2023 | Entitlement Accrual Pay Item Amount not updating standard pays | On the accrual payitem, when changing the ‘Amount’ in the calculation method, It doesnt update the value in the employees standard pay |
| Under Investigation | CE00043784 |
6/9/2023 | Pre-Tax Deduction missing from payslip | If employee has deduction item with taxation using Pre tax deduction: Custom Rate. The pay item will not show ion pay slip even if the visibility settings on pay slip is on. | No workaround | Under Investigation | ADV-53324 |
13/7/2023 | Incorrect Rollover due to entitlement order | When the entitlement periods are not created in chronological order, i.e. 6-12 period first then 0-6 period, the Rollover will not be correct | Set the entitlement period order chronologically | Under Investigation | ADV-52604 |
10/6/2022 | Negative entitlement accrual value on rollover when exceeding Limit Total Accrual | During the rollover period, if the entitlement to be rolled over exceeds the set Accrual limit, The accrual balance of the entitlement will show as a negative amount. | No workaround | On Hold | CE00027285 |
2/2/2021 | Incorrect tax on one-off pays | Tax on one-off pays is only based off the income in that pay. it does not take other completed pays in the pay period into account. | Create a pay item to be used in one-off pays with Tax set to custom amount. | Backlog | CE00022729 |
New Zealand only
Date | Issue | Description | Workaround | Status | Reference |
---|---|---|---|---|---|
23/07/2024 | Employee Details Return showing duplicate employees | Employees are duplicating in the ED file. Due to the duplication, users are unable to upload the batch to the IRD. | Adjust the dates of the export so the duplication is excluded from the batch | Under Investigation | CE00032102 |
11/06/2024 | Unable to complete pay run due to - Error: Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'. | When trying to complete a pay run, users are getting the error ‘Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'. | Contact Support to apply reconfiguration script to site. | Under Investigation for root cause | CE00048394 |
07/06/2024 | Terminated employees not showing in ED return | When employees have been terminated and are inactive, they are not generating in ED batches (therefore the employee end date aren't notified to the IRD via the ED file). This was introduced in version 2023.1.300.
PLEASE NOTE: PD are reverting this fix in 2023.1.500 so employee records are generating in the ED file but this will mean duplicate employee records may begin to occur again from another known issue - Case reference CE00032102. | Manually set the employees status to Active and the employee will generate when creating a ED batch | Under Investigation | CE00048295 |
27/05/2024 | Unable to add Payroll Contact Details - Error: Invalid Contact Email | When trying to add the Payroll Contact Details in the Companies screen, the user gets ‘Invalid Contact Email’ if the email suffix isn’t ‘.com’ | Customisation available to resolve issue. Fix release scheduled for 2023.1.500 | Ready to Integrate | CE00047727 |
12/04/2024 | Incorrect proportioning to Termination Payment | If the system cannot proportion the pay because the employee schedule is missing, it considers 0% of that pay period in the termination calculation | Manual Calculation and Override of values needed when processing termination payment | On Hold | CE00046836 |
14/9/2023 | Unable to access Leave Pay Run Details from Employee Work Schedule | On the employee work schedule, users are unable to view the PayRun details when leave has been applied. A 'Yes' would appear and is a hyper link, but if the leave type is 'Annual Leave' no details can be viewed. Other leave types are unaffected. | No workaround | Under investigation | CE00039282 |
8/9/2023 | Notional end date decreases when adding public holiday | In the termination window, if a public holiday is added outside of the notional period, the entered notional date will change (decrease) | No workaround | On Hold | ADV-53406 |
9/1/2023 | Incorrect second Lump Sum accruals | When an employee has multiple entitlement roll over periods, The second lump sum amounts do not accrue correctly if there are payments in advance made. | Make a leave adjustment | On Hold | CE00033815 |
10/11/2022 | Earnings not liable for ACC Earners' Levy not calculating on Employment Info Return | The "Earnings not liable for ACC Earners' Levy" does not show on the "Employment Info Return". | No workaround | Under investigation | CE00030961 |
9/6/2022 | No holidays start date for imported annual leave requests | When multiple annual leave requests are captured via ESS or imported via timesheets that should be treated as continuous leave, the holidays start date is not being brought through. | Manually update the holidays start date in the days taken screen so that the separate requests are correctly associated with the holiday start date. | Backlog | ADV-38385 |
9/6/2022 | Not all annual leave rates are date effective based on the start of continuous leave | Not all annual leave rates are date effective based on the start of continuous leave. AWE and OWP s8.2 is date effective, but OWP s8.1 and OWP s8.3 are not date effective. | Override the rates on the leave summary for backdated leave if needed. | Under investigation | ADV-38387 |
1/1/2022 | Incorrect limit on IRD deductions when current pay is changed | If an employee has a legislated IRD deduction, it gets applied correctly when the current pay is created from the standard pay. When there is a change to the current pay, the recalculation incorrectly applies the limit and sets it to 0. | Remove the item and add it back. | On Hold | CE00019634 |
Australia only
Date | Issue | Description | Workaround | Status | Reference |
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25/07/2024 | NZ Taxation Details showing instead of AU Taxation Details | When viewing the Employment Details screen (ID: MPES3011) on ESS, the NZ Taxation template can be seen instead of the AU template for AU sites | Contact Support for a customisation to resolve the issue | Resolved in 2024.1.100 | CE00046559 |
15/07/2024 | Superannuation % showing incorrectly in ESS screen | When an employee navigates to the ‘Superannuation’ screen in Employee Self Service, the Superannuation % is showing the old rate instead of the updated 11.5% | No workaround - Other screens showing the Superannuation % and Calculations are all correct | Under Investigation | CE00049370 |
06/03/2024 | Imported Leave does not reduce as expected | When timesheets are imported through the Import Timesheet function from WFM. The leave does not reduce the calculated value of the standard pay item. | No workaround | Resolved in 2023.1.500 | CE00045000 |
09/11/2023 | Incorrect working holiday maker tax withholding | For companies not registered with the ATO as an employer of working holiday makers, then MYOB Advanced Payroll doesn't automatically withhold tax for working holiday makers at the ATO-specified rate. | Employer has to register as an employer of working holiday makers. | Resolved in 2023.1.4 and 2024.1.5. | CE00042606 |
29/09/2023 | Copying a tenant also copies the Workforce management integration API key. | If you copied a live tenant to make a test tenant, then imported Workforce Management timesheets in a test tenant and used the Mark as Processed in WFM action, you couldn't import the timesheets in the live tenant. | Export and import a snapshot of the tenant instead. | Under investigation. | N/A |
26/5/2023 | Pre-Tax Deduction not calculating on Termination Payment | When the 'Deduct as Pre-Tax" option is used in the Termination Wizard, the full amount will not be deducted if the total amounts from other pay items (excluding the ETP payments) are not equal or more than the deducting amount | No workaround | Under investigation | CE00037593 |