Norton 360 may wrongly identify the Ace Payroll software as a threat and quarantine it. To fix this problem all you need to do is set Ace Payroll as a trusted program by excluding it from scans.
To exclude Ace Payroll from Norton 360 scans
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Open Norton 360 and click Tasks.
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Click Check Security History.
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The Security History window opens. Click the drop down menu and click Quarantine, then pay.exe, then More Details.
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The File Insight window opens. Click options.
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Click Restore.
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Tick Exclude this risk from future scans, then click Yes, and close Norton.
Ace Payroll is now excluded from Norton scans, and will not be quarantined.